Application Integration Engineer - Paze

At Early Warning, we've powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is responsible for the reliability, stability, performance, and growth of Paze, a key Early Warning business platform. You will partner with development and engineering teams closely, focusing on production and pre-production application performance and stability. As a Subject Matter Expert (SME), you will be responsible for deployment, change management, and new functionality with a focus on application performance and stability.

Essential Functions:

• Work closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate on requirements and priorities for deploying and maintaining the Paze application(s). Provide input and guidance to platform projects to ensure the reliability, scalability, functionality, capacity, and performance requirements are met.
• Perform, document, manage, and support code deployments, software upgrades, patching, certificate renewals, and other operational concerns for the Customer Acceptance Testing (CAT) and Production (PROD) environments. Deliver the appropriate functional, regression, performance, and other assisted testing and verification requirements.
• Take immediate action to resolve critical issues and incidents related to application availability, performance, and stability.
• Contribute to advancing functional capabilities via story development and working with product teams to enhance operational capabilities.
• Create, update, organize, and share information and documentation focused on applications, services, infrastructures, business requirements, testing, incident response, and other processes and / or procedures including writing playbooks, training, and enabling technical first response capabilities.
• Collaborate and work closely with engineering, platform, and other teams to maintain up to date topology, application flow, and business workflow diagrams for Paze.
• Provide training and mentorship to IT Operations, Production Control Analysts, and other supporting functions.
• Serve as the point of health management and escalation for system issues, focusing on observability and service restoration.
• Identify areas where efficiencies and / or automation improves processes, reduces / eliminates manual work and toil, reduces risk, or provide a better user experience. Collaborate with teams on the solution, creating epics / stories required, prioritize, test, implement, and measure the improvements.
• Manage, update, and replace certificates as required.
• Support the company commitment to risk management and protecting the integrity and confidentiality of systems and data. This is not limited to but can include: identifying, creating, documenting, managing, and supporting Self-Identified-Issues (SII's)
• Provide support on testing, timelines, and requirements for Issuer or Merchant on-boarding.
• Assist in triage, manage, and support incident or request tickets and their corresponding Service Level Agreements (SLA's).
• Identify, track, manage, and report on Service Level Agreements (SLA's).
• Partner with all integrated applications and teams in Identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation.
• Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA's) are met.
• Identify, create, and publish customer communications regarding maintenance windows, code deployments, Disaster Recovery Exercises or any other potential customer impacting events within Customer Acceptance Testing (CAT), Disaster Recovery (DR) and Production (PRD) environments.
• Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
• The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor's degree in computer science, information systems, or other related fields, or an equivalent work experience.
• Minimum of 5 years of related experience.
• Working knowledge of AWS and public cloud components and tools.
• Working knowledge of applications / tools such as Linux, Splunk, AppD, reading logs, and navigating pods
• Must be able to support assigned shift and be able to take on-call shifts.
• Effective written and verbal communication with all levels of internal teams and / or external customers.
• Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
• Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures.
• Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
• Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
• Advanced knowledge of platform architecture systems and requirements.
• Ability to manage multiple priorities.
• Strong attention to detail and accuracy.
• Background and drug screen.

Preferred Qualifications

• Knowledge and/or experience with customer implementations.
• Amazon Cloud Certification or becoming certified within 12 months of hire date.
• Understanding of observability systems, measuring application health and availability, and using metrics to improve processes and systems.

Physical Requirements

Early Warning works together in a highly collaborative office environment.Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:

Phoenix, AZ/ Chicago, IL in USD per year is: $110,000 - $140,000.
New York, NY/ San Francisco, CA in USD per year is: $115,000 - $150,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate's education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage-Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan-Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off -Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning - provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

AndSOmuch more! We continue to enhance our program, so be sure tocheck our Benefits page here for the latest. Ourteamcan share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC ("Early Warning") considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.