MVC - Customer Service Rep

About Us:

Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Class: Full Time & Remote

Pay: $14.12 - $17.66, hourly

The Role:

We're looking for a new Representative, MVC Customer Service support here! Serve as point of contact for Visionworks Retail Stores and Customers on all Managed Vision Care related matters. Resolve questions and provide pertinent information to Visionworks Retail Associates and Customers regarding vision insurance plans.

• Answer incoming calls to the Visionworks Managed Vision Care Help Line regarding vision insurance plans.
• Support the Visionworks locations by providing information and appropriate solutions to any Managed Vision Care questions or challenges.
• Respond to the Managed Vison Care customer's refund and vision benefit inquiries, insure that refunds and benefit reinstatements are executed in a timely manner to the satisfaction of our customers.
• Review patient billing inquires with Visionworks customers and accept payments when applicable.
• Create itemized statements for Visionworks Customers to support FSA and patient filing needs.
• Keep records of all customer interactions by documenting all calls in the Service Now system.
• Meet personal and team goals set by management for all open call records

Requirements:

• High School Diploma, GED, or equivalent work experience
• Up to two (2) years of retail or customer service experience
• Customer orientation and ability to adapt/respond to different types of characters
• Microsoft Excel, Word and Access skills
• Ability to input 45 words per minute and 10-key punch by touch
• Ability to multi-task, prioritize, and manage time effectively
• Bilingual - English /Spanish Preferred
• Well-developed verbal, listening and phone communication skills
• Ability to repeat back numerical information accurately and completely
• Ability to speak effectively with all levels of Associates within the organization
• Ability to exercise good judgment and make sound decisions independently; escalate issues appropriately
• Ability to think logically in following procedures and instructions
• Ability to work in a fast paced environment
• Highly organized
• Detail oriented

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts -including but not limited to

• Vision Coverage)
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we're looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Visionworks is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.