Program Specialist

Labor & Delivery (Full-time, Day Shift)

Job Summary: The Program Specialist collaborates with Patient Business Office and Decision Support Services to update and maintain the perinatal billing system and charge master; assigns billing codes and descriptions to new procedures and inventory items. Verifies and post daily charges; audits medical records for billing accuracy; researches billing issues and collaborates with patient billing office, Health Information Management, and Decision Support Services for resolution. Prepares statistical reports; provides education for unit secretaries, perinatal technicians, and nurses regarding billing processes. Coordinates, records, and transmits information pertinent to the scheduling of patients undergoing obstetrical surgeries, procedures, and consultations. Obtains accurate and complete information to complete the Birth Certificate for every baby born in the facility. Enters birth registration information in the State's data system. Assists/advises parents with obtaining Social Security number and birth certificate for their child. Utilizes interpersonal skills to maximize excellence in customer service, safe patient care, and professionalism. Contributes to a work environment of caring and cooperation among a culturally diverse workforce and patient population. Performs other duties as needed.

Education and Experience: High school diploma or GED required. Minimum one year college preferred. Minimum one year of previous unit secretary experience or equivalent in a medical environment required.

Knowledge and Skills: Able to read; write legibly; speak in English with professional quality; use computer, printer, and software programs necessary to the position. Able to relate and communicate positively, effectively, and professionally with others; be assertive and consistent in following and enforcing policies; work calmly and respond courteously when under pressure; collaborate; accept direction. Able to communicate effectively in English in person, in writing, and on the telephone; think critically; perform basic math functions; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone, and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None