Part-Time Visitor Services Representative - The National Museum of Toys and Miniatures, UMKC, 81014

UNIVERSITY OF MISSOURI - KANSAS CITY
THE NATIONAL MUSEUM OF TOYS AND MINIATURES

The National Museum of Toys and Miniatures is seeking a detail-oriented candidate to fulfill the role of Visitor Services Representative.

Often described as one of the best Museums in Kansas City, the Museum is striving to reach new audiences to share its extensive collection of historically significant toys dating from the 18^th through the 20^th centuries and its world-renowned collection of fine-scale miniatures. The Museum's mission is to educate, inspire, and delight people of all ages by collecting, displaying, and interpreting toys and miniatures that illuminate diverse narratives and cultural heritage. For more information, click here.

The purpose of this role is to support the Museum's mission and strategy by providing exceptional hospitality and visitor experiences to all individuals and groups visiting the Museum. The Visitor Services Representative sells admissions and Museum Store merchandise, answers questions, and provides visitors access to amenities. The ideal candidate will possess an optimistic, welcoming attitude and strong attention to detail, communication, multi-tasking, problem-solving skills, and the ability to work collaboratively with other Museum staff.

Duties and Responsibilities

• Sell admissions and Museum Store merchandise and assist with merchandising, restocking, straightening inventory, and receiving orders.
• Assist in opening and closing the Museum, following set procedures.
• Provide a friendly and inviting presence to visitors.
• Answer visitor questions about the collection and provide general guidance.
• Process online admissions and store inventory.
• Maintain work areas clean and orderly, including front desk, public spaces, interactives and surfaces of gallery cases, and volunteer spaces.
• Preserve visitor safety as well as Museum Store and gallery security.
• Other duties as assigned.

This is a part-time, non-benefit-eligible position.

The Visitor Services Representative will be working 28 hours per week, including Saturdays and Sundays, with some occasional evenings. The preferred schedule is Friday, Saturday, Sunday and Monday from 9:00 am to 4:30 pm.

A high school diploma or equivalent and at least 3 years of experience from which comparable knowledge and skills can be acquired are necessary.

• 2 years of cash handling, retail, and customer service experience.
• Ability to operate a PC to process Point of Sale (Clover) transactions and use standard Windows-based software programs, such as Microsoft Office.
• Comfortable with public speaking and have an interest in cultural and educational organizations.

Physical Requirements

• This position requires sitting, standing, and walking for long periods.
• This position frequently requires bending, kneeling, and stretching.
• Must be able to lift at least 30lbs, unassisted.
• This position requires daily glass, plexiglass, and surface dusting and/or cleaning.

$15.00 - $17.25 per hour commensurate with experience, education, and internal equity.

This position will remain open until filled with an initial review date of February 3, 2025.

Open until filled, review of applications to begin immediately.

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.