Applications Support and Maintenance

Closing Date:

The University of Arkansas at Little Rock is a metropolitan research university that provides an accessible, quality education through flexible learning and unparalleled internship opportunities. At UA Little Rock, we prepare our more than 8,900 students to be innovators and responsible leaders in their fields. Committed to its metropolitan research university mission, UA Little Rock is a driving force in Little Rock's thriving cultural community and a major component of the city and state's growing profile as a regional leader in research, technology transfer, economic development, and job creation.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please contact Human Resources at 501-916-3180.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 501-916-3180.

Required Education and/or Experience:

• Bachelor's degree in Computer Science, Information Science, Mathematics, or IT related field OR
• Associates in Computer Science, Information Science, Mathematics, or I.T. related field with 3 or more years in an I.T. technical support/customer support role (I.T. hardware, software support) experience.

Preferred Education and/or Experience:

• Bachelor's degree in Computer Science, Mathematics, Information Science, or related I.T. field plus a minimum of five (5) years in information technology with experience managing enterprise-level applications or services.

Job Duties and Responsibilities:

• Assist in the planning, design, development, & deployment of new applications and development of enhancements to existing applications or services;
• Meet with systems owners, stakeholders, and end-users to define business requirements and systems goals, and identify and resolve business systems issues;
• Provide I.T. customer technical support, training, and troubleshooting of issues as needed to end-users.
• Ensure compatibility and interoperability of in-house computing systems;
• Review and analyze the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems;
• Conduct research on hardware and software products to justify recommendations and support purchasing efforts;
• Perform cost-benefit and return on investment analyses for proposed systems to aid management in making implementation decisions;
• Create systems models, specifications, diagrams, and charts to provide direction to system programmers and engineers;
• Coordinate and perform in-depth tests, including end-user reviews, for modified and new systems;
• Implement modifications for repair or development with an established change management process and communication plan;
• Provide orientation and training to end-users for modified and new systems;
• Perform other duties as assigned.

Knowledge, Skills, and Abilities:

• Proven experience in overseeing the design, development, and implementation of software and hardware solutions, systems, or products;
• Working technical knowledge of computer programming languages;
• Working knowledge of Microsoft Windows and Red Hat Linux operating systems on virtual devices/servers and local hardware;
• Working knowledge of a university enterprise system;
• Excellent understanding of the organization's goals and objectives;
• Experience querying relational database systems such as SQLServer and Oracle;
• Working knowledge of Project Management and process/incident handling;
• Good project management skills;
• Excellent written and oral communication skills;
• Excellent listening and interpersonal skills;
• Ability to conduct research into systems issues and products as required;
• Ability to communicate ideas in both technical and user-friendly language;
• Self-motivated and directed;
• Keen attention to detail;
• Proven analytical and creative problem-solving abilities;
• Ability to effectively prioritize and execute tasks in a high-pressure environment;
• Strong customer service orientation;
• Experience working in a team-oriented, collaborative environment.

Additional Information:

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

The University of Arkansas at Little Rock is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.