Senior Cloud Solution Architect - Data & AI
 Microsoft | |
 United States, Texas, Irving | |
| 7000 State Highway 161 (Show on map) | |
 Feb 05, 2025 | |
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OverviewAs a Senior Cloud Solution Architect specializing in Data & AI, you will play a pivotal role in helping customers achieve their goals by leveraging Microsoft technology. Using your expertise in Azure and Data & AI solutions, you will lead technical engagements with customers, empowering them to unlock the full potential of their Microsoft investments. You will also guide them in overcoming obstacles that hinder the success of their data and AI projects. This role offers a unique opportunity to advance your career, sharpen your technical and collaborative skills, and deepen your expertise in cloud technologies.Your Role and Impact:Strategic Guidance: Engage with customers to understand their goals and challenges, then provide strategic solutions that maximize the value of their Microsoft technology investments.Technical Leadership: Lead in-depth technical discussions, offering insights and recommendations to overcome complex challenges in data and AI initiatives.Empowering Customers: Support customers in achieving successful outcomes by developing tailored solutions that drive their digital transformation and innovation.Continuous Growth: Leverage this opportunity to advance your career while enhancing your knowledge and skills in cutting-edge cloud technologies.What We're Looking For:We are seeking Senior Cloud Solution Architects - Data & AI to join our teams across various business groups. These roles support customers across enterprise, regulated industries, and partner services organizations. By applying for this role, you will be considered for multiple opportunities across the United States, including locations beyond the one initially listed.Flexibility and Growth:Work-Life Balance: This role offers flexible working arrangements, allowing you to work up to 50% remotely.Travel: Travel requirements will vary depending on the specific role and customer needs.Impact: Shape the future of data and AI solutions while contributing to Microsoft's mission of empowerment.Join us in enabling innovation, transforming industries, and shaping the future of cloud-powered data and AI solutions at Microsoft. Together, we can achieve more.
ResponsibilitiesCustomer Centricity:Observes colleagues and learns to gather technology and customer/partner insights (e.g., feedback around technical preferences, environments, business needs) and align with solutions. Acts as the voice of the customer (VOC)/partner by learning to identify and share feedback around technical capabilities, blockers, and insights that relate to the customer/partner with internal teams.Works with internal teams and begins building relationships with customer/partner technical specialists under the guidance and supervision of others. Solicits input from others to contribute to proposals for viable solutions based on specific technical products. Demonstrates basic technical concepts and proves those design solutions' capability through design collaboration sessions with the customer/partner. Learns how to work with internal teams and actively seeks ways to support short-term/transactional engagements and understands how work contributes to customer success plans to meet customer/partner needs and deliver customer outcomes. Supports customer skilling needs by participating in discussions on technical delivery with other internal and external stakeholders to transfer knowledge and contribute to customer readiness.Contributes to customer/partner satisfaction by providing a positive customer/partner experience. Demonstrates an understanding of customer/partner conditions of success. Supports collection of customer feedback data. Establishes recovery actions or proactively makes offers to improve customer/partner experience.Actively listens and respectfully challenges customers/partners when going in the wrong direction, escalating appropriately, under guidance.Business Impact:With supervision, identifies issues and advises customers/partners to operate and optimize performance in accordance with Microsoft best practices. Escalates issues to senior team members or manager, as needed. Applies methodology and governance, as directed, to minimize business and technical risks and adhere to quality assurance while ensuring excellence in contributions to design and/or delivery of solutions. Adheres to quality assurance standards. Leverages standard tools as directed to align with opportunity and milestone execution and pipeline hygiene standards.Works with the customer to support resolution of technical blockers and accelerate consumption and solution implementation for selected scenarios (e.g., by application of technical capabilities). May identify and escalate non-technical issues for removal by the appropriate party. Applies foundational technical knowledge of an architecture or other Microsoft solution to meet business and information technology (IT) requirements and resolve identified technical constraints.Learns about the products, services, and value propositions of Microsoft's Cloud and Support businesses, and shares learnings with others (e.g., peer groups, customers) as appropriate. Leverages an existing architecture approach or reference architecture to support delivery on Microsoft's Customer Promise. Supports opportunities to expand or accelerate cloud consumption. Assesses customer/partner needs and gathers information that helps others to identify growth opportunities. Participates in discussions around architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer/partner usage, consumption, and value outcomes.Learns Microsoft solutions and demonstrates an understanding of Microsoft's value to customers/partners.Technical Leadership:Leverages development opportunities (e.g., mentorships, role-based resources, trainings, internal events such as Ready, Build, Ignite) to learn new technologies or services.Provides input to virtual team members when asked, using a basic knowledge of Microsoft architectures and products.Learns to identify and communicate areas in intellectual property (IP) that need refreshing or have gaps. Contributes to IP development with guidance/supervision.OtherEmbody our culture and values | |