IT Desktop Support Specialist

Come work with us:

Metropolitan Commercial Bank (the "Bank") is a New York City based full-service commercial bank that provides a broad range of business, commercial and personal banking products and services to individuals, small businesses, private and public middle-market and corporate enterprises and institutions, municipalities and local government entities. The Bank operates banking centers and private client offices in Manhattan and Boro Park, Brooklyn in New York City and Great Neck on Long Island in New York State.

The Bank is a New York State chartered commercial bank, a member of the Federal Reserve System and the Federal Deposit Insurance Corporation, and an equal housing lender. The parent company of Metropolitan Commercial Bank is Metropolitan Bank Holding Corp. (NYSE: MCB).

For more information, please visit the Bank's website at MCBankNY.com.

Metropolitan Commercial Bank was named one of Newsweek's Best Regional Banks and Credit Unions 2024. The Bank was ranked by Independent Community Bankers of America among the top ten successful loan producers for 2023 by loan category and asset size for commercial banks with more than $1 billion in assets. The Bank finished ninth in S&P Global Market Intelligence's annual ranking of the best-performing community banks with assets between $3 billion and $10 billion for 2022 and eighth among top-performing community banks in the Northeast region for 2022.

About the role:

The IT Desktop Support Specialist who will be providing technical support to users in any Bank's locations (remote and onsite) with computer hardware or software. The IT Desktop Support Specialist needs to be proficient in Information Technology and will respond to queries, carry out requests, troubleshoot problems, and implement solutions with a high quality of service at all times. IT Desktop Support Specialist will report to the manager of the Help Desk in the IT Department.

Duties and responsibilities of the job include the following (but is not limited to):

• Provide help desk support to users onsite and remote. This includes: respond to assigned requests within SLAs, troubleshooting user hardware, software, virtual desktops and telephone (desk phones and smartphones) issues at all bank locations.
• Install, configure, and maintain computer systems, peripherals, and network equipment.
• Responsible for application packaging and distribution to corporate workstations.
• Perform software installations and updates on corporate workstations and virtual desktops.
• Create Windows images for physical workstations and virtual desktops using bank software and deploy them to designated users/locations.
• Assist with maintaining an up-to-date inventory of assets.
• Create and deploy configuration profiles that control security settings, network access, applications, and other aspects of Windows and Mobile devices.
• Responsible for vulnerability management on corporate Windows workstations, virtual desktops and mobile devices.
• Assist in the enforcement of the software catalog in removing unapproved software from assets.
• Keep all bank applications current and up to date.
• Assist in infrastructure project work, including branch relocation, closure, opening, office relocation, expansion, obsolescence remediation.
• Assist vendors with trouble shooting of installed systems.
• Crosstrain other IT members as needed and be available to be cross-trained.
• Ensures tickets are entered, updated and addressed per the procedure defined and resolved within SLA.
• Maintain and update IT documentation and knowledge base.
• Any other assigned work.

Preferred experience, education, and qualifications:

• College degree or equivalent work experience.
• Technical knowledge information technology, especially Windows OS, PC/Laptop hardware, Azure Virtual Desktop, Intune Mobile Device Management, and Vulnerability Patch Management.
• Maintains current understanding of technical processes/equipment, uses technology to increase performance/productivity.
• Maintains knowledge of network concepts, Azure AD, cloud computing, troubleshooting network and client/server related problems, and potential security incidents on end-user devices.
• Adapts to change, open to new ideas and responsibilities.
• Communicates well, delivers presentations, has good listening skills.
• Takes action, seeks new opportunities, strives to see projects to completion.
• Understands facets of job, aware of duties and responsibilities, keeps job knowledge current.
• A strong foundation of basic networking concepts, including hands-on experience managing workstations and virtual desktops.
• Knowledge of current industry standard IT technologies and market trends.
• Experience with Azure Cloud and Intune Mobile Device Management.
• At least 5 Years of Windows Workstations Administration Experience.
• Ability to work in a constantly evolving environment.
• Must be a team player.
• Must have excellent written and verbal communication skills.
• Demonstrate analytical, troubleshooting and problem-solving skills.
• The ability to learn new technologies quickly.
• Self-directed individual with technology and communication skills.
• Collaborative team-player who can find creative and practical solutions in a dynamic work environment.
• Ability to handle ambiguity, juggle multiple matters at once, and quickly and seamlessly shift from one situation or task to another.
• Interact professionally with other employees, customers, vendors, and shareholders.
• Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.
• Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce.
• Work effectively as a team contributor on all assignments.

Potential Salary: $100,000 - $115,000 annually

This salary range only reflects base wages and does not include benefits, bonus, or incentive pay. Salary bands are purposefully wide ranging to encompass the different factors considered in determining where a candidate falls in the range, including but not limited to, seniority, performance, experience, education, and any other legitimate, non-discriminatory factor permitted by law.

Metropolitan Commercial Bank provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.