Customer Service Specialist, Carrier Sales Representative

DSV - Global transport and logistics

In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Houston, TX (Humble Area)

Division:DSV Road US

Job Posting Title: Customer Service Specialist, Carrier Sales Representative

Time Type: Full Time

Summary

The Customer Service Specialist, Carrier Sales Representative is an integral part of the Road US team's freight brokerage operations and is responsible for securing the carriers and drivers representing DSV to our customers. They assist with the building and development of relationships with carriers in order supply our customers the best result customer service. They ensure that correct information is provided to carriers in order to facilitate movement, while accurately tracking various shipment pick-ups and deliveries to their final delivery destination.

Duties & Responsibilities

• Handles dispatch operations with carriers and drivers.
• Tracks shipments from pickup through delivery so that accurate, up-to-date information can be provided and communicated to Account Managers.
• Obtains carrier paperwork in order to close out shipments in a timely manner.
• Has daily contact with carriers to determine availability while negotiating transportation rates.
• Regularly monitors market pricing and adjusts pricing to carriers as needed.
• Fully establishes carrier relationships in order to effectively support business.
• Maintains and develops relationships with carrier accounts.
• Provides consistent and exceptional customer service levels to carriers.
• Researches new carriers within the market, generates leads, and fosters new carrier relationships.
• Studies and understands market trends, overall trends, as well as Seasonal.
• Executes problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing effective solutions.
• Performs other duties and projects as assigned.

Required Skills and Competencies

Education and/or Experience

• High School diploma.
• Minimum 1 years' experience in a logistics, brokerage, or customer service field; 3+ years experience preferred.

Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

Language Skills

• English required (reading, writing, verbal)
• Spanish preferred (reading, writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing and negotiating.

Other Skills

• Strong ability to persuade, motivate, negotiate, and influence others
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent communication skills, verbal and written
• Driven, enthusiastic, and highly motivated
• Ability to build strong relationships
• Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
• High attention to detail and ability to multitask
• Strong organizational skills
• Proficiency in using a Windows-based computer
• Great phone presence and effective interpersonal communication skills

Physical Demands

Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities. Hours can be extensive as well as occasionally staggered given any special projects that are time sensitive. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision.

Work Environment

While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate. The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

For this position, the expected base pay is: $43,500 - $59,000 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, and other objective business considerations.

For qualified employees, DSV offers a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of aprogressiveand versatile organisation, we'll support you and your need to achieve your potential and forward your career.

Visitdsv.comand follow us onLinkedIn,FacebookandTwitter.