Bilingual Access Program Outreach Worker

Mary's Center is committed to promoting diversity, equity and inclusion (DEI) within our organization and the communities we serve. We embrace diversity of experiences, ideas, and individuals, and seek to bring a diverse group of candidates to the table.

Position Summary

A BHAP Outreach Worker delivers education, outreach and in person-assistance with attention to the particular communication, cultural, and linguistic needs of the population served. Training and certification are provided by Prince George's County Health Connect program. The role of the BHAP Outreach Worker in Adelphi is to provide participants with fair and impartial information and services that help to guide them through applying for and enrolling in health coverage. The BHAP Outreach Worker will provide education about a participant's options for health coverage (including both Medicaid and qualified health insurance plans) and health services throughout Prince George's County.

Reportability

This position will report directly to the Entitlement Manager.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Inform and educate participants about the various Maryland insurance program options, including Medicaid and Qualified Health Programs (QHPs).
• Screen participants for health insurance, educating participants on the range of benefits for which they may be eligible and assist in the completion of new and recertification of medical assistance applications.
• Provide a list of necessary documents required for application processing and help clients gather the needed information.
• Assist consumers with escalated cases when updates are needed in the system and follow up on cases that have exceeded the 45-day processing timeline.
• Must be available to accommodate evenings or weekends scheduled community outreach events with the Prince George's Health Connect program.
• Attend BHAP and Prince George's Health Connect staff meetings and training sessions as scheduled.
• Perform other duties as directed by the Entitlement Manager and the Social Service Director of Mary's Center.
• To receive the appropriate credentials from the Maryland Health Benefit Exchange (MHBE), pass the test with at least an 80% score. Training courses are provided by MHBE.

Qualifications

The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills & Abilities -

• Bachelor's degree and one (1) year experience as a Navigator or equivalent role. Three years as a Navigator with some education can replace the bachelor's degree requirements.
• Must have a minimum of two years' experience with health insurance enrollment and entitlement program access.
• Experience working in a community health setting or a social services agency.
• Ability to provide client services with dignity, respect and in a confidential manner.
• Demonstrate thorough understanding and working knowledge of Medicaid, entitlement programs, and HIPAA compliance/regulations.

Language Requirement - Must have the ability to communicate effectively in English and Spanish as used by the target community.

Physical Demands - Regularly required to sit; frequently required to reach with hands and arms, walk, stoop, kneel, crouch, talk or hear; must be able to lift objects up to twenty-five (25) pounds.

Work Environment - Primarily in a standard office or clinic setting with quiet to moderate noise levels. The work schedule is hybrid, involving remote and onsite work as needed. The office is located at 8908 Riggs Rd, Adelphi, MD.

The Benefits:

• Health Insurance: medical, dental & vision - plus retirement options through 403(b) contribution and investment opportunities
• 25 days of paid leave annually (in addition to paid holidays), plus 5 educational days
• Tuition reimbursement of $2000/year towards education assistance and professional development
• Transportation subsidy via metro & bus
• Employee Assistance Program (EAP)