Customer Support Representative

What you will do

The primary role of the Customer Care Representative is to build excellent customer relationships, retain and grow sales within a defined customer base and geographical territory. The representative will develop and execute a customer-focused strategy to support retention of planned service agreements, creating higher revenue per customer and ensure greater customer satisfaction.

How you will do it

• Manage all retention activities within an assigned service agreement customer base.

• Responsible for retention, customer satisfaction and growth within the customer base.

• Deliver increased sales against an assigned quota.

• Act as a primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)

• Interface effectively with district operations to deliver and improve service delivery.

• Act as customer advocate to resolve issues.

• Determine customer needs and develop sales strategies to meet those objectives.

• Report progress and metrics to operation and corporate teams on a weekly and monthly basis.

• Utilize Salesforce as a tool for customer management to increase effectiveness and efficiencies

What we look for

Required

• HS graduate or equivalent

• Three years of sales and or/customer service experience.

• Highly motivated and success driven.

• Excellent communication skills and ability to quickly qualify opportunities.

• High degree of self-discipline.

• Independent, creative thinker.

• Ability to sell intangible services.

Preferred

• BA, BS or similar degree highly preferred.

• Three plus years of sales and/or customer service experience with a similar product, service or industry.