Accounting Processor

CenterPoint Energy and its predecessor companies have been in business for more than 150 years.

Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people.

Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce.

At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve.

Summary:

This position provides support for the organization ensuring timely and accurate customer billings and invoices for Electric services. Additionally, it involves collaborating with various departments to research, analyze and resolve billing disputes.

Essential Duties/Responsibilities:

• Evaluates, analyzes, and completes billing exception transactions to a path of resolution for various scenarios such as meter malfunctions, diversion, crossed metering situations, and incorrect meter data.
• Analyze and research complex exceptions considering system limitations when making corrections.
• Effectively interface and support internal/external stakeholders to resolve and assist exception billing issues and offer resolutions in the customer billing process.
• Technically capable and understand the deregulation transaction process within Utility Tariffs, Public Utility Commission of Texas (PUCT) Regulations, Electric Reliability Council of Texas (ERCOT) Protocols and TX Set Transactions.
• The billing corrections will need to be within the guidelines of the tariff rates, rules, and regulatory.
• To perform job duties (SAP/ CRM, Market Trak, TMT, MDM)
• Interface with internal/ external customers to process exceptions and resolve electric account issues from Retail Providers, Attorneys, Administrative Office, Customer Relations, Customer Service, Revenue Accounting, Claims Department, and Electric Market Operations (EMO).
• Works overtime when required.

Education:

• Requires a high school diploma or the equivalent knowledge of English, mathematics, and grammar.

Experience:

• Requires a minimum of two years of experience related to customer billing/customer service.
• Requires a basic knowledge and understanding of PUC guidelines and Tariff rulings, TMAT functionality, SAP, CRM, and Business Objects applications.

We want you to know

Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together.

What we bring to you

• Competitive pay
• Paid training
• Benefits eligibility begins on your first day
• Transit subsidies
• Flexible work schedule, paid holidays and paid time off
• Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston
• Professional growth and development programs including tuition reimbursement
• 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type:Full Time

Posting Start Date: 02/04/2025

Posting End Date: 02/07/2025

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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