Senior Client Solutions Architect

Location: This position is located at our Dublin, OH campus with hybrid flexibility.

Who we are

Founded in 1999 and headquartered in Central Ohio, we're a privately-owned, independent healthcare navigation organization. We believe that no one should have to navigate the cost and complexity of healthcare alone, and we're on a mission to make healthcare simpler and more effective for our millions of members. Our big-hearted, tech-savvy team fights to ensure that our members get the care they need, when they need it, at the most affordable cost - that's why we call ourselves Healthcare Warriors.

We're committed to building diverse and inclusive teams - more than 2,000 of us and counting - so if you're excited about this position, we encourage you to apply - even if your experience doesn't match every requirement.

About the role

We are seeking a dynamic and experienced Senior Client Solutions Architect to join our team. This client-facing role is pivotal in delivering technical solutions and strategic guidance during client and prospect engagements. The ideal candidate will combine a strong technical background with excellent communication and problem-solving skills, serving as a trusted advisor to clients while ensuring seamless collaboration across internal teams.

As a Senior Client Solutions Architect, you will guide clients through onboarding and technical integration, providing expertise on standard and custom solutions, including data feeds, bespoke dashboards, and user interfaces as part of our professional services offerings. This role requires deep knowledge of the healthcare data landscape, a strong understanding of the challenges self-funded employer groups face, and the ability to coordinate complex efforts across technical, legal, and billing teams.

What you'll do (Essential Responsibilities)

* Client Engagement & Advisory

• Act as the technical advisor during prospect meetings and onboarding sessions, offering insights into standard and custom integration capabilities.
• Identify and recommend tailored solutions, including data feeds, bespoke dashboards, and interfaces, based on client needs.
• Translate complex technical concepts into clear, actionable recommendations for clients and prospects.

* Technical Solution Design

• Collaborate with internal teams to define and document technical requirements for client integrations and custom projects.
• Design and scope custom solutions that align with client needs and company capabilities.
• Ensure solutions adhere to compliance standards and industry best practices.

* Coordination & Communication

• Serve as the primary liaison between clients and internal teams for professional services efforts, including Data, Application Development, Advanced Analytics, Legal, and Billing.
• Facilitate cross-functional collaboration to ensure project timelines, budgets, and deliverables are met.
• Manage client expectations and ensure alignment on project goals and feasibility.

* Healthcare Expertise

• Leverage a deep understanding of the healthcare data landscape, including claims and eligibility data, to guide solution development.
• Address challenges unique to self-funded employer groups, offering innovative solutions to optimize their experience and outcomes.

* Process Improvement

• Identify opportunities to enhance standard integration processes and custom solution delivery.
• Contribute to the development of internal best practices and knowledge sharing.

* All other duties as assigned.

What you'll bring (Qualifications)

* Education & Experience

• Bachelor's degree in computer science, Information Technology, Healthcare Administration, or a related field (or equivalent experience).
• Minimum of 5 years of experience in a client-facing technical role, preferably within the healthcare industry.
• Proven experience in solution design, technical advisory, or systems integration.

* Technical Expertise

• Strong understanding of healthcare data (e.g., claims, eligibility, EDI, APIs) and related challenges.
• Familiarity with data visualization tools, dashboard development, and custom interface design.
• Experience coordinating complex technical projects across multiple teams.

* Skills

• Excellent verbal and written communication skills, with the ability to build trust and rapport with clients.
• Strong project management and organizational skills.
• Problem-solving mindset with the ability to navigate complex challenges and deliver actionable solutions.
• Collaborative, team-oriented approach to work.

* Preferred Qualifications

• Experience working with self-funded employer groups or health plan administrators.
• Familiarity with legal and billing processes related to technical integrations.
• Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), IM/video conferencing (Teams & Zoom), and telephones efficiently.

* A high degree of personal accountability and trustworthiness, a commitment to working within Quantum Health's policies, values and ethics, and to protecting the sensitive data entrusted to us.

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