Customer Service Representative (Hybrid)

Sentara
life insurance, paid time off, tuition reimbursement, 401(k), 403(b)
United States, Virginia, Virginia Beach
Feb 06, 2025
City/State Virginia Beach, VA Overview Work Shift Swing Shift (United States of America) Sentara Health is hiring aFull-Time, Customer Service Representative! Status: Full-Time,permanent position (40 hours) Working hours: 8 am to 6 pm EST, M-F Location: HYBRID 1330 Sentara Park in Virginia Beach, VA for the first 6 months of training. After training, the position is remote and requires 2 days on site per month. Job Summary Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Job Requirements High school diploma or equivalent 2 years of experience with customer service within a healthcare setting Previous experience with data entry Pre-employment screening required Must be able to start on March 17, 2025 Benefits: Sentara offers an attractive array of full-time benefits including Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more. Sentara recognizes our employees by offering: Comprehensive health care plans Generous paid annual leave 401a/401k/403b plan Long and short-term disability Tuition Reimbursement Flex spending and life insurance You can expect employee recognition, performance rewards, plus countless services and programs to enhance work/life balance. Sentara Health Plans provides health insurance coverage through a full suite of commercial products including consumer-driven, employee-owned and employer-sponsored plans, individual and family health plans, employee assistance plans, and plans serving Medicare and Medicaid enrollees. With more than 30 years' experience in the insurance business and 20 years' experience serving Medicaid populations, we offer programs to support members with chronic illnesses, customized wellness programs, and integrated clinical and behavioral health services - all to help our members improve their health. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day, join the Sentara Team! Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. keywords: data entry, customer service, health plan, healthcare, #indeed, ziprecruiter Job Summary Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries related to Plan prescription benefits, eligibility or claim payment issues. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work. Provide quality service and customer satisfaction through effective communication and education. Pre-employment screening required. Qualifications: HS - High School Grad or Equivalent (Required) Customer Service, Data Entry Skills Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission "to improve health every day," this is a tobacco-free environment.