Technical Program Manager - AI Capacity Management

Microsoft
United States, Texas, Irving
7000 State Highway 161 (Show on map)
May 10, 2025
OverviewThe Artificial Intelligence (AI) Capacity Management team is chartered with managing the Capacity procurement and delivery for specialty compute capacity resources across multiple organizations across Microsoft. As a Technical Program Manager of this team, you will work on ensuring capacity is allocated across the internal teams at Microsoft within defined Service Level Agreement (SLA). Attention to detail in this role is essential as the allocations you execute tie to billing properties across the company. You will need to be acquainted with Azure and the various specialty compute resources in which they support. If you are detail-oriented and are passionate about helping internal teams' engineers and are energized by exploring new technologies & operational processes, and thrive on a growth mindset; then this opportunity may be for you. An ideal candidate will have some experience as level 2 in operational service desk (tech-link experience), knowledge of Azure capacity, and MUST be very customer service focused. This is an energetic team with a startup atmosphere, where anything is possible. It is a creative, agile & adaptive, high performance and customer focused team. A key part of your role will be building relationships with partners like Bing, LinkedIn, Azure OpenAI, AML, M365, Finance Managers and Azure Capacity Management. Capacity costs have a direct impact on COGS and R&D to each team's bottom line. This is a fantastic opportunity in the important field of AI and Machine Learning. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day. ResponsibilitiesDrive capacity allocations from the point of cluster live to usable to the team within a defined SLA commitmentExecute on day-to-day capacity requirements which include triaging requests, getting any needed clarification from customers, approval from management and allocating their capacityWork directly with Azure Capacity Management to allocate awarded capacityAnalyze existing capacity on a regular basis using tools like Excel Power Pivot and KUSTO and Power BI. Provide input to leadership updates based on this analysis.Fluency with technical concepts and language (ability to discuss technical issues) with regards to Azure capacity, quota and deploying. Not coding but need to understand the technical process and be able to discuss. Run existing queries and PowerShell scripts with minor modifications (variable changes), again not looking for a coding person, but need to understand PowerShell and copy and run scripts.Other: Embody our culture and values