Member Services Representative

TEKsystems
$33,280.00 - $39,520.00 / yr
vision insurance, tuition reimbursement, 401(k)
United States, Michigan, Southfield
Feb 08, 2025
Position Overview: * Job Title: Member Service Center Representative * Location: Lathrup Village, MI * Pay: $18.00/hr - $19.00/hr * Training: 3 months, Monday to Friday, 8:00 am - 5:00 pm * Shifts: Flexible, subject to change; candidates must be flexible with scheduling * Work Environment: Fully Oniste - Business casual * Placement Type: Direct Placement (no contract!) Qualifications: * MUST HAVE: * Minimum of 1 year of call center experience (2 years preferred) * Ability to explain any gaps in the resume * Comfortable handling call volume Key Responsibilities: * Answer 80-100 calls per day, addressing member inquiries, solving problems, and providing product information * Offer solutions to financial service needs, recommend relevant products, and assist with loan applications * Document all inquiries and comments thoroughly * Maintain strong member relationships by resolving issues promptly and efficiently * Adhere to training expectations and deliver high-quality service to members Company Benefits: * Competitive pay with opportunities for performance-based pay increases and profit-sharing * Health benefits (medical, dental, vision), life and disability insurance, 401(k) with 100% match up to 5% * Onsite subsidized cafe, bowling center, fitness center, and concierge services * Tuition reimbursement and loan discounts for certain secured and unsecured loans and mortgages Shift Information: We have multiple shifts available. Please note that shifts and days off are subject to change, and we can only specify the general shift preference (day, afternoon, or night). The flexibility to work various shifts is highly preferred Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Our client offers a modern, thoughtfully designed workplace that prioritizes employee comfort and well-being. On-site Cafe 26 with high-quality, subsidized meals for team members Brand-new bowling center available for employees and their families Annual bowling leagues for team-building and friendly competition Complimentary concierge service to assist with personal and professional tasks Free, state-of-the-art fitness center equipped with exercise machines, showers, and locker rooms Wellness initiatives & events throughout the year to promote a healthy lifestyle Competitive pay with potential for performance-based increases and incentives Low-cost medical, dental, and vision insurance, plus employer-paid life and disability coverage 401(k) match for retirement savings Tuition reimbursement for undergraduate and graduate degree programs Loan discounts for select secured and unsecured loans and mortgages Opportunities for career growth, profit-sharing, and advancement based on performance Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position is anticipated to close on Feb 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.