Learning and Development Specialist, Marlboro, MA, Full-Time, Hybrid

Schedule

Schedule: Monday - Friday 8-5 (40 hrs) Hybrid

What You'll Do

Summary/Objective:

Service is an integral part of DCU living its vision and achieving our mission. DCU Nation simply wouldn't exist without service. We pride ourselves in the service we provide our members, our internal customers, and our co-workers. All DCU employees will provide Service Excellence, the DCU Way, incorporating the Guiding Principles of DCU's culture:

o People come first

o Do the right thing

o Make a difference

This position is responsible for developing and delivering instructor-led training and online interactive programs to DCU employees and coaching them to feel confident with how they will use what they are learning. Training covers many topics, including DCU culture, service excellence, services, and systems. This position is also responsible for creating eLearning and self-paced learning content.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop training programs for facilitator-led and online interactive learning for both groups and individuals.
• Evaluate participant comprehension and application and make necessary recommendations.
• Coach new hires and provide appropriate reinforcement of learning objectives.
• Ensure training materials are comprehensive and clearly convey information and concepts, enhance the learning process and update, revise as necessary.
• Facilitate soft skill development programs and learning sessions with interns, individual contributors, High-Potential (HiPo) employees and leaders.
• Participate in various learning programs and projects as requested by department.
• Maintain a working knowledge of current training concepts and technologies and make recommendations accordingly.
• Collaborate with supervisor and managers to diagnosis training needs and develop appropriate interventions.
• Deliver learning modules to employees using a variety of instructional techniques.
• Design and create training manuals, online learning modules, and course materials.
• Perform other job-related duties as assigned by Managers(s).

What You'll Need

Education and Experience Requirements:

• BA degree in Education, Business Administration, Organization Development or a relevant field preferred
• 1-2 years of experience in facilitating and developing adult learning content or education role or equivalent
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Proficiency in eLearning development software
• Excellent written, verbal, interpersonal and presentation skills
• Ability to present topics in an understandable way, utilizing adult learning principles
• Extensive knowledge of DCU products and services
• Strong organizational skills with attention to detail
• Ability to manage multiple priorities and work independently

What We Do

DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,900 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares.

DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to careers@dcu.org and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.