Operations Data Analyst - Hybrid

The Operations Support Data Analyst is responsible for the accurate and timely processing of business transactions and vendor payments by managing freight data governance, providing business support for relative teams, and continuous process improvement to reduce customer and vendor service failures.

Responsibilities

Data Governance and Freight Contract Management

• Manage ERP system vendor master data including but not limited to new vendor setups, onboarding documentation, default/awarded vendor, and vendor contacts
• Ensure new and renewed contracts are set up properly by validating key issues, problem areas and recommendations for resolution of issues prior to set up
• Resolve daily freight discrepancies to ensure accurate and timely vendor payment and customer billing
• Identify, validate, and resolve invoice discrepancies and vendor disputes
• Perform vendor portal (D1Connect) system audits to ensure RFP statuses remain current and awarded rates accurately sync to ERP system
• Review freight sales analysis, identify losses, determine root cause analysis, and implement corrective action to prevent future errors
• Analyze invoice errors due to inaccurate freight components and collaborate internally to remediate moving forward

Operations Support

• Develop and maintain standardized operational reports, and dashboards, and data sources to monitor overall operational effectiveness, data integrity, and other key objectives and performance indicators
• Resolve cost impact and responsibility of vendor service failures and coordinate internally to remediate moving forward
• Perform routine audits on internal processes, recommend improvements, and ensure documentation is kept current
• Coordinate with Logistics Analysts on ad-hoc support requests
• Develop and maintain good customer relations with both internal and external customers
• Collaborate cross-functionally across the organization to reduce friction, and ensure consistent and integrated policies, processes, and governance
• Manage multiple assignments and requests/processes concurrently, prioritizing accordingly, and deliver timely results

Other Duties as Assigned

• Assist with future integration plans through ERP system and connected platforms.
• Manage Department Projects and Corporate Projects as needed
• Maintain expert system knowledge

Position Requirements

Education

Knowledge & Experience

• 1+ years experience in carrier relations or ERP governance
• Intermediate Microsoft Office suite skills

Qualifications & Characteristics

• Working knowledge of carrier relations and ERP systems
• Strong attention to detail
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills

• Ability to work in a team environment

Work Environment

• Hybrid work schedule available once training is completed - 3 days in the office, 2 days remote
• Sitting for extended periods of time
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.