Bloomingdale's Digital Customer Care Specialist, Hybrid Flex Late shift with weekends

Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role in bringing our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Class Start Date - 3/24/2025

Job Overview

Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. Customer Care Specialists are responsible for delivering an intimate and distinctive customer experience by responding to Bloomingdale's customer inquiries via phone/chat/email.

As a Digital Customer Care Specialist at Bloomingdale's, you will take complete responsibility for resolving customer inquiries related to sales, loyalty programs, and services, turning challenges into positive outcomes. You will assist customers in finding desired products, use your expertise to offer additional recommendations, and contribute to an environment of ongoing education and innovation to achieve effective solutions. We are motivated by our commitment to excel with our customers by being accessible, knowledgeable, and constantly engaging.

Access the full menu of benefits offerings here.

What You Will Do

• Handle incoming calls, chats, or emails quickly and with a friendly attitude. Always show understanding for the customer's issues. Act promptly to provide a helpful resolution.

• Create a personal and enjoyable luxury fashion experience that is aspirational yet. accessible by using suggestive selling techniques with your customers. Utilize selling skills to help customers with their purchases.

• Capability to incorporate Bloomingdale's customer experience model in every interaction. Adaptable and responsive to changing customer needs; a self-starter with initiative to learn new skills; strong decision-making and analytical abilities; proficient in navigating various computer applications with a dual monitor setup; knowledge of consumer protection rules, policies, and guidelines.

• Become a product knowledge expert, understanding features and benefits of product. Be an expert on product and style and have a confident fashion and luxury retail voice.

• Utilize a combination of analytical insights and intuitive thinking to drive innovation forward; complete special projects assigned by senior management and meet performance objectives.

• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
• Regular, dependable attendance and punctuality.

• Responsibilities may fluctuate due to business need and colleagues may be responsible to support voice/chat and/or email.

Skills You Will Need

Communication: Strong communication skills, both written and verbal, to facilitate open and continuous communication within the customer, team and across functional lines.

Interpersonal Skills: Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.

Research: The ability to conduct extensive research to provide proper resolution including following up with customers as needed.

Creative and Strategic Problem-Solving: Capability to approach business challenges and opportunities with creative, strategic, and technical thinking. Exhibit entrepreneurial spirit by utilizing enhanced empowerment to handle suitable customer accommodations such as price changes, excluded items, and gift cards.

Detail Orientation: Careful attention to detail in handling daily tasks, examining reports and making sure business goals are me.t

Mathematical Skills: Ability to complete financial transactions accurately and proficiently. Able to solve practical problems within a variety of sales scenarios.

Collaboration: Partner with stores, suppliers, distribution centers, buyers, and senior executives on intricate and urgent client matters to demonstrate that our relationships set us apart as Like No Other Store in the World.

Who You Are

• Passion to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment.
• Able to work a flexible schedule including evenings & weekends.
• Enthusiasm for fashion and the skills to provide outstanding customer care.
• Strong organizational skills to manage multiple tasks with moving parts.
• Flexible and able to use sound judgment in ambiguous situations and be able to manage multiple projects at once while maintaining superior results.
• Minimum of one year customer service experience preferred.

Essential Physical Requirements:

• Prolonged periods (at least two consecutive hours) of sitting.
• Regularly required to sit, talk, hear, reach with hands and arms, requires close vision.
• Frequent use of computers and handheld electronic equipment.

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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