Senior Patient Account Specialist

Why M Physicians?

The Senior Patient Account Specialist is responsible for interfacing directly with patients, insurance carriers, internal medical personnel, external health care facilities, social service agencies and external collection agencies via phone, mail or in person regarding outstanding patient balances. Researches and resolves concerns related to billing inquiries, patient concerns or complaints with a patient-centered approach by resolving concerns timely and accurately and to promote patient satisfaction and efficient reimbursement.

• Handle incoming customer service calls presented to the self pay phone queue with the ability to answer, resolve and escalate billing questions, concerns or complaints
• Determine patients' ability to pay by speaking to patients via phone, mail or in person, set up and maintain payment arrangements, educate and prescreen patients for community care and other assistance programs, accept patient payments and ensure they are posted accurately to patients accounts while adhering to PCI Standards
• Accurately verify and register active patient insurance information in Flowcast and EPIC
• Audit outstanding self pay balances to ensure all applicable insurances have been billed and have paid or denied invoices appropriately.
• Handles self pay accounts in a fast paced work environment while keeping errors to a minimum and ensuring accurate and timely account resolution while documenting appropriate account comments and resolutions
• Review and refer past due balances to our outside collection agency in accordance with M Physicians procedures and policies

• High School Diploma or equivalent
• 2+ years experience in insurance, benefits, self-pay, collections or handling complex customer service situations
• Understanding of insurance eligibility and benefits, including claims submissions and billing guidelines
• Knowledge of HIPAA compliance, PCI standards
• Strong communication skills, both verbal and written

Location: At this time, this position will be working remote* (MN residents only) *Some in-office time may be required.

Hours: 40 hours/week (Monday-Friday)

Benefits: This is a fully benefit eligible position: Competitive wages, Healthcare (including vision & dental), 401K, parking & tuition assistance and more!

Compensation:

At M Physicians we believe in pay transparency and equity. The compensation for each position is based on experience, skills, qualifications, and other role-specific considerations. Our total compensation is designed to support your well-being, career growth, and work-life balance.

University of Minnesota Physicians (M Physicians), a non-profit organization headquartered in Minneapolis, seeks motivated individuals for both clinical and non-clinical roles to drive innovation in health and medicine. Our inclusive culture offers competitive salaries, excellent benefits, and the opportunity for career development in the exciting field of health care to over 1,200 physicians, 300 advanced practice providers, and 2,200 health professionals and staff across Minnesota and beyond.

Join us on a mission to advance medicine.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.