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Lead Patient Access Representative- Outpatient Infusion

Henry Ford Health System
United States, Michigan, Southfield
Feb 21, 2025
GENERAL SUMMARY Department: Outpatient Infusion Schedule: Full-time Days: Monday - Friday Location: Southfield, MI Leads assigned staff in performing activities related to patient registration. Responsibilities: Schedules staff to optimize departmental resources and productivity. Orders and maintains appropriate supplies. Confirms insurance coverage. Determines necessity for pre-authorization and obtains authorization for scheduled procedures. Determines financial responsibility for services to be provided. Communicates with patients and practitioners regarding financial responsibility and insurance coverage issues, and notifies them of any services requested and/or referred that are not authorized by insurance. Keeps abreast of insurance company changes and updates. Communicates these changes to staff. EDUCATION/EXPERIENCE REQUIRED: - High School diploma equivalency with 1 year of experience OR 2 years of applicable cumulative job specific experience required. - Note: Required professional licensure/certification and 1 year of experience can be used in lieu of education, if applicable. PREFERRED QUALIFICATIONS: Lead experience - 4 years of call center experience Additional Information Organization: Henry Ford Health St. John Hospital Department: Newland Infusion SFLD Shift: Day Job Union Code: Not Applicable