Applications Scientist - Life Science

Role Details

Key Responsibilities

Support marketing and pre-sale activity

• Execute and develop sales strategies and goals with sales team to achieve China Andor Life Science sales targets.
• Support marketing and sales team, furnishing leads for sales, upgrades, support contracts and other market intelligence whilst in contact with the customer.
• Cooperate with Andor Life Science marketing activity. Be ready and motivated to organize, attend, and make presentation in following marketing activities (including but not limited to): academic conference, seminars, user-group meetings (UGMs) and workshops about Andor Life Science products or services.
• Work closely with China Andor Life Science sales team in pre-sale and tender submission period. Provide advanced technical support for pre-sale and tender submission related activities, including but not limited to the preparation, examination, and interpretation of technical documents or presentations (required for pre-sale and tender submission) of Andor Life Science products.
• Provide on-site and/or online presentation and support of Andor Life Science products for both current and potential customers. And be prepared to interact with academic customers and answer customers' technical questions related to our products/services.
• Participate in the management of Andor Life Science demo machines including daily maintenance and basic installation/uninstallation. And be able to provide independent on-site and/or online customer pre-sale training, demonstration, and application support to maximise customer's experience, satisfaction, and loyalty to our brand.
• Actively catch up and investigate knowledge, features, applications, and advantages/disadvantages of competing products in the market and summarize them into comparison documents and deliver training or introduction to sales team.
• Support third party resellers, dealers, and channel partners through on-site or remote assistance and training.

Customer support and develop

• Support current business and generate new business opportunity through providing advanced and technical application support for pre-sales and post-sales activity.
• Identify and interact with key opinion leader (KOL) customers (both current and potential) to define current and future application needs for long-term business growth. Maintain good customer relationships, providing regular contact and developing self as technical "go to person" within the industry and projecting a professional and competent image of Andor and its products to customers at all times.
• Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.

Indicative Performance Measures

Self-motivated and conscientious

• Have a positive and active work attitude that fosters a pro-active ethos in the rest of the team.
• Be confident and ambitious for the business and the future of Andor Technology. And deliver this to other team members and customers.

Good interpersonal skills

• Possess team spirit. Work closely and maintain good relationship with other members in the team.
• Happy to share technical knowledge within the team.
• Be team-oriented, good at time-management, and methodical with attention to detail.

Customer Focus

• Establish and strengthen relationships with customers by providing and catching up up-to-date technical knowledge within the industry. Can apply relevant knowledge of current customers to grow the business.
• Take ownership of customer problems and issues, works to resolve them and see them through to resolution.
• Be supportive, patient, and happy to spend time on understanding customer's needs.

Additional Skills

• Strong technical knowledge and ability to communicate technical information in concise and understandable manner.
• Outstanding communication skills both verbally and written.
• Prior experience in making technical presentations.

Person Specification - Essential requirements unless stated