Field Support Services, Lead Associate

PROGRAM DESCRIPTION:

Come join a flexible and responsive IT environment to quickly meet evolving and changing mission priorities for an IC customer. Mission operations supported include strategic and tactical intelligence analysis and integration; screening, vetting, and watchlisting; situational awareness; and strategic planning. Operate and maintain the IT environment, integrate new systems into the environment from separate developers, design, develop, and implement enhancements to the IT environment that will provide the stability and flexibility required to meet mission needs and support other mission partners. Follow a DevSecOps execution model that integrates services, hardware, software, and data support; incorporates new sources; maintains ingestion services as formats/schemas change; improves throughput and efficiency; develops and deploys self-service tools to exploit and use data more quickly, thoroughly, and robustly; and manages compliance requirements as may be necessary to satisfy service, application, tool, data, and other IT mission needs. Though the majority of applications have been migrated to the cloud, there are multiple independent on-premises networks. Maintain hardware and network connections inside the enclaves and other external mission partners; the majority of all servers are virtualized.

Applicant will:

Serve as the primary point of contact for escalated support issues, ensuring timely resolution.
• Develop and maintain documentation of systems, processes, and troubleshooting procedures.
• Provide Tier 3 support for IT infrastructure, including servers, storage, and networking equipment.
• Troubleshoot and resolve complex hardware, software, and network issues.
• Perform root cause analysis and implement long-term solutions to recurring problems.
• Manage and maintain network infrastructure, including switches, routers, firewalls, and VPNs.
• Monitor network performance and troubleshoot connectivity issues.
• Implement and manage network security protocols, including firewalls, intrusion detection systems, and access control policies.
• Support the configuration and management of network devices and ensure compliance with company policies and best practices.
• Collaborate with cross-functional teams to plan and execute IT initiatives.
• Provide technical input and expertise during the planning and implementation of IT projects.
• Manage and support virtualized environments (e.g., VMware, Hyper-V).
• Oversee the maintenance and administration of servers, including Windows and Linux systems.
• Provide excellent customer service to internal stakeholders, ensuring their IT needs are met promptly and effectively.
• Communicate complex technical information clearly to non-technical users.
• Maintain a high level of customer satisfaction through efficient issue resolution and support.

Required Qualifications:

• Bachelor's degree in information technology, Computer Science, or a related field. Equivalent experience will also be considered.
• 5+ years of experience in IT support, with at least 2 years in a senior or lead role.
• Extensive experience with networking technologies and protocols (e.g., TCP/IP, DNS, DHCP, VPN).
• Strong knowledge of server and storage infrastructure, including experience with virtualization platforms.
• Proficiency in network administration, including the configuration and troubleshooting of switches, routers, and firewalls.
• Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
• Strong leadership and mentoring abilities, with experience leading a technical team.
• Familiarity with ITIL processes and best practices.
• Strong communication skills, both written and verbal.
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment.

Desired Certifications:

• Cisco Certified Network Associate (CCNA) or higher
• Microsoft Certified: Azure Administrator Associate or similar
• CompTIA Network+ or Security+
• ITIL Foundation Certification

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.