Senior Facilities Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Sr. Facilities Manager is responsible for managing the assigned sites within the account owned and/or occupied portfolio in accordance with the requirements of the contract. The position will be responsible for all line of business and third-party relationships with the assigned buildings. The position may also manage a team including Facility Management support staff and matrix management of Building Engineers, as assigned.

Location: Kansas City, MO/KS

Schedule: on-site, Monday-Friday, 8:00 AM to 5:00 PM

Reports to: Regional IFM Lead

Type of Employment: Full-time w/JLL employee benefits within 1 month of employment

Travel requirements: local travel regularly to all Kansas City client sites

Additional Perks: annual bonus, company provided cell phone, laptop, travel reimbursement

Relationship Management

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with third-party owners (tenants), ensuring total contract (lease) compliance, accurate and timely reporting, and resolve critical impact tenant relations issues
• Familiarity with managing critical facilities/data centers
• Cultivate, own, and maintain a trusted working relationship with client representatives (JLL or external) and 3rd party service providers.
• Communicate/escalate with appropriate parties (manager,client, vendors, etc.)
• Partner with client and team members to implement best practices and cost saving initiatives.

Compliance

• Provide overall facility services in accordance with accounts' standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner

Operations

• Lead and manage all services for all contracted hard& softservice suppliers. Ensuring services are delivered consistently with agreement terms.
• Lead and assist with receiving and dispatching of work requests to vendors, landlords, or other 3rd party service providers.
• Lead and manage Facilities Coordinators to support operations.
• Manage and coordinate scheduling of 3rd party maintenance activities.
• Manage and coordinate work with 3rd party vendor, including tracking work order completion, vendor and client follow up, and reviewing subcontractor invoices.
• Ensure all site management and operations practices follow company, Master Service Agreement (MSA) requirements, and client standards.
• Support facility inspections of vendor performance in soft and hard services
• Support sustainability team with coordination and implementation of sustainability goals
• Support vendor management and performance in partnership with sourcing team

Process Management

• Manage, coordinate, and exercise functional responsibility for Facility Management services within assigned facilities and geography
• Prepare, submit and manage facility budgets with the clients' goals and objectives addressed, track variances and ensure smooth recovery process
• Monitor overall workflow to assure timely completion within established SLA's and KPI's
• Review dashboards daily
• Meet or exceed customer satisfaction rating for client's they serve
• Support the CEM and engineering teams to assure completion of scheduled PM's and adherence to CEM processes. Assist as appropriate to ensure all facilities evaluated are in compliance
• Support prompt collection of management fees and reimbursements from 3rd party tenants occupying space with the accounts owned premisesas needed.
• Apply a programmatic approach to routine tasks, small projects, and other requests to support delivery of services and increase customer satisfaction.
• Lead, manage, and assist JLL operations team with tactical planning,goals, objectivesand execution.
• Recommend, plan,and execute continuous service quality improvements.
• Lead, manage, coordinate, and support meetings with service providers and other stakeholders.
• Lead and manage direct reports to achieve the Key Performance Indicators
• Conduct root cause analysis (RCA) for any vendor failures and support client RCAs
• Perform other duties, activities, or projects as assigned.

People Management

• Responsible for overall team management, staff development and planning. Execute staff succession and growth plans
• Involved in compensation planning process
• For every direct report, build actionable and measurable career development plans, direct report in consistent conversations regarding progress

• High School Diploma or equivalent
• Bachelor's degree or equivalent work experience in Facilities Management with management/technical emphasis. Advanced degree a plus; CPM, RPA, or CSM designation.
• Ten (10)+ years of proven work experience managing multiple facilities as a third-party provider, corporate, or as a consultant
• Five (5)+ years of proven people management/supervisory work experience leading an Integrated Facilities Management team
• Experience managing a multi-million sq ft mixed use portfolio is required
• Proven success managing hard and soft services, including vendor management
• Familiarity with critical facilities such as data centers and related equipment/systems such as generators, UPS, ATS, cooling towers, fire-pumps, etc.
• Strong leadership and relationship building skills
• Strong interpersonal skills and problem-solving ability
• Excellent verbal/written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data
• Must be located in the Kansas city metro area (relocation assistance is not available for this role)

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.