IT Support and AV Specialist (Entry - Senior Level)

Job Summary:

The IT Specialist plays a crucial role in ensuring seamless IT support for faculty, staff, and students in the School of Pharmacy. As the first point of contact for IT troubleshooting and technical assistance, this position provides hands-on support for both Windows and Apple systems, manages user access and security, and assists with audiovisual (AV) technology needs. In addition to resolving day-to-day technical issues, the role involves training users on best practices, maintaining IT security, and contributing to strategic technology planning. This is an excellent opportunity for a tech-savvy professional who enjoys problem-solving, collaboration, and enhancing the IT experience in a dynamic academic environment.

Key Responsibilities:

• IT Helpdesk Support & Troubleshooting: Serve as the first point of contact for IT support, assisting faculty and staff with hardware, software, networking, and security issues across PC and Apple platforms.
• User Training & Documentation: Develop training materials and provide guidance on data security, new technologies, and university IT best practices.
• Audio-Visual Support: Assist with AV setup, troubleshooting, and support for faculty, staff, and students.
• System Security & Maintenance: Monitor IT security, prevent unauthorized access, and implement preventive maintenance programs.
• IT Planning & Implementation: Collaborate on IT strategy, recommending and implementing technology solutions to support the school's mission.
• Facilities & Technical Support: Provide backup support for facilities operations, including package intake and network port activations.

Work Location:

Hybrid - this role is eligible for a hybrid schedule of 4 days per week on campus and as needed for in-person meetings.

Why Join Us:

The Skaggs School of Pharmacy and Pharmaceutical Sciences, located at the Anschutz Medical Campus, is an internationally renowned School of Pharmacy and a top-tier research school ranked in the top 10% of more than 140 schools in the country for research grant funding. At the Skaggs School of Pharmacy and Pharmaceutical Sciences, we are committed to excellence and innovation in professional, graduate, and post-graduate education; scholarship and research; patient-centered care; public health advocacy; and societal leadership and engagement. Together, our innovation, discoveries and engagement with our communities improve the health and well-being of society.

Why work for the University?

We have AMAZING benefits and offer exceptional amounts of holiday, vacation and sick leave! The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

There are many additional perks & programs with the CU Advantage.

Diversity and Equity:

The University of Colorado Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnically minoritized individuals, persons with disabilities, persons within the LGBTQ+ community and all veterans. In addition, the Anschutz Campus has also been recognized as an Age-Friendly University. The University of Colorado is committed to diversity and equality in education and employment.

Qualifications:

Minimum Qualifications:

Entry Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.

Intermediate Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• One (1) year of professional level experience in the information technology field, designing, implementing, supporting, and managing information systems.

Senior Level:

• A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
• Two (2) years of professional level experience in the information technology field, designing, implementing, supporting, and managing information systems.

A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Applicants must meet minimum qualifications at the time of hire.

Preferred Qualifications:

• Experience providing front-line IT support, including troubleshooting hardware, software, and networking issues in a professional setting.
• Experience with both Windows and Apple operating systems, including imaging, security settings, and domain management.
• Experience managing user access, network shares, and security protocols.
• Experience with audiovisual (AV) systems and providing AV support.

Knowledge, Skills and Abilities:

• Ability to communicate effectively, both in writing and orally.
• Ability to establish and maintain effective working relationships with employees at all levels throughout the institution.
• Outstanding customer service skills.
• Advanced problem-solving skills.
• Demonstrated commitment and leadership ability to advance diversity and inclusion.
• Knowledge of Microsoft/PC, Apple, Windows Server, RHEL platforms - e.g., extensive, and in-depth working knowledge of aforementioned platforms to include database, spreadsheet, word processing and presentation software/ hardware.
• Ability to assess various PC and Apple computer hardware and software for potential use in the school.

How to Apply:

For full consideration, please submit the following document(s):

1. A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.

2. Curriculum vitae / Resume

3. Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to: Andrew Rotz, andrew.rotz@cuanschutz.edu

Screening of Applications Begins:

Immediately and continues until position is filled. For best consideration, apply by February 28^th, 2025.

Anticipated Pay Range:

The starting salary range (or hiring range) for this position has been established as:

Entry Level: $47,594 - $60,540

Intermediate Level: $51,794 - $65,882

Senior Level: $55,993 - $71,223

The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. This position may be eligible for overtime compensation, depending on the level.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Total Compensation Calculator: http://www.cu.edu/node/153125

ADA Statement:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@cuanschutz.edu.

Background Check Statement:

The University of Colorado Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

Vaccination Statement:

CU Anschutz strongly encourages vaccination against the COVID-19 virus and other vaccine preventable diseases. If you work, visit, or volunteer in healthcare facilities or clinics operated by our affiliated hospital or clinical partners or by CU Anschutz, you will be required to comply with the vaccination and medical surveillance policies of the facilities or clinics where you work, visit, or volunteer, respectively. In addition, if you work in certain research areas or perform certain safety sensitive job duties, you must enroll in the occupational health medical surveillance program.