IT Technician

TEKsystems
$75,000.00 - $90,000.00 / yr
United States, Massachusetts, Boston
Feb 19, 2025
Description -Installs standard software of firm computers. Provides technology support and service to employees and clients. Installs and setup of hardware to include desktops, laptops, printers, etc. Setup and support of firm & personally owned mobile devices. Images computers from the network imaging server and installs post-image software specific to the user's needs. Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time. Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment. Participates in firm-wide roll-outs by providing pre- and post-migration support. Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices. Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed. Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests. Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed. Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather. Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations. Assists Level 3 teams on specialized processes when required. Other duties as assigned. High school diploma 2 years' experience providing support to end users, troubleshooting hardware/software issues, and installing PC and peripheral equipment Experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software Working knowledge of MS Windows and network communication concepts Strong verbal and written skills required to communicate technical information to staff of all levels Good organizational skills required to track and resolve a variety of issues in a timely manner Detail-oriented and able to work quickly and accurately under tight deadlines Skills* Windows 10, o365, intune, Technical support, Customer service, Active directory, Hardware, Troubleshooting Additional Skills & Qualifications Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties. Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner. Provide timely, accurate, and quality work product. Successfully meet deadlines, expectations, and perform work duties as required. Foster positive work relationships. Comply with all firm policies and practices. Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed. Ability to work under pressure and manage competing demands in a fast-paced environment. Perform all other duties, tasks or projects as assigned. Experience Level* Intermediate Level Pay and Benefits The pay range for this position is $75000.00 - $90000.00/yr. This company provides health, dental, vision benefits to all of their employees. The benefits are competitive. Workplace Type This is a fully onsite position in Boston,MA. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.