Receptionist

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Receptionist.

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Receptionist is accountable for presenting a welcoming face and voice of Incora to all levels of contacts, including customers, guests, business partners and inter-company personnel, and serving as a pivotal base for vital business communications. It is required that all responsibilities be performed consistently with attentiveness and proficiency, offering a sense of urgency for priority matters and personnel. Also, as a highly visible and trusted role, the position requires an ethical and professional demeanor, handling all responsibilities with appropriate confidentiality, tact and diplomacy.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

*CourageTake ownership for issues and problems.

*CollaborationShare knowledge and experience with others

*Commitment -Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

*We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora's Flextime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perk spot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion, and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

About You:

The Receptionist is responsible for managing the front reception area, guests, visitors and activities with a strong knowledge of Incora business relationships, products, services, policies and contacts. The position requires a sense of pride and ownership in all essential duties listed below.

Essential Job Duties and Responsibilities:

• Manage computerized multi-line telephone system, receiving and connecting domestic and international calls to appropriate personnel or locations
• Direct calls, keeping in policy with specific call-routing procedures and requests, inside or outside of the area
• Manage voicemails and respond/direct in a prompt manner
• Greet, accommodate, and coordinate Incora guests in an efficient and welcoming manner
• Manage the receipt and distribution of incoming mail, as well as outgoing mail administration, including international and overnight packaging, and postage meter set up and usage
• Distribute incoming faxes from Sales and any main fax to correct salesperson or location. Scan or copy documents from various departments as needed
• Update and maintain company-contact reference lists (i.e., extension and mobile phone listings for applicable personnel and locations)
• Manage the employee and visitor security badge program, policies, and supplies
• Provide additional ad hoc administrative assistance for Human Resources and various other departments (i.e., Sales, Purchasing, etc.) as needed
• Maintain the reception area and desk in a clean and organized manner
• Maintain all office equipment and office supplies for HQ, as necessary
• Monitor common area security cameras, raise any potential issues to supervisor
• Replenish breakroom/office common areas
• Train backup receptionist to full competency in all essential duties of the job
• Seek and offer process improvement recommendations to benefit the efficiency of the job, as necessary
• Support additional admin, as necessary
• Update and maintain Receptionist Work Instructions, as necessary
• Attend all Company sponsored training or meetings, as requested

Education: High School Diploma or GED is required

Qualifications and Experience:

• Demonstrated ability to efficiently manage reception area and a computerized, multi-line telephone system with competency
• Demonstrated ability to interact well with all levels of personnel, customers and business partners in a friendly and accommodating manner
• Demonstrated ability to perform administrative tasks in a confidential and professional manner
• Demonstrated ability to remain calm and respectful while defusing tension and accommodating needs, as necessary
• Previous Customer Service experience is preferred
• Ability to manage multiple tasks accurately, while meeting priorities and deadlines
• Ability to be reliable and consistent in attendance and work performance
• Ability to learn and use the main telephone system with maximum efficiency
• Strong computer-based competency, including Microsoft Suite applications (i.e., Word, Outlook, PowerPoint, and Excel) is required

Access to certain of the Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.