Manager, Client Services

Description

You're driven, resourceful, and above all else - remarkably smart.

At Syneos Health, building and maintaining exquisite client relationships is our top priority. We are seeking an experienced, personable, and enthusiastic account manager to be assigned to multiple client accounts representing various channels, e.g. Field Teams, Engagement Center, REMS, MSL, etc. and serve as the main operational point of contact. Our ideal candidate is enthusiastic about helping others, is comfortable being uncomfortable, craves feedback, and seeks continuous process improvement. Applicants should also be experienced in basic project management/account management elements, e.g., preparation of meeting agendas, version control, timely artifact creation, succinct meeting recaps, and meeting facilitation. Candidates must be personable and energetic (this is a customer-facing role) and must understand the concept of internal as well as external customers. This is a challenging environment that undergoes notable change with each account; the ability to adapt is essential. Apply today and join the Syneos team that is responsible for building meaningful, long-lasting relationships that move our business forward!

Essential Requirements:

• Proficiency in Microsoft Office applications (SharePoint, Excel, PowerPoint, Word)
• Strong organizational and multitasking skills
• Strong oral/written communication skills, including established presentation skills, meeting recaps, PowerPoint decks, project workplans, and project timelines.
• Excellent customer service skills - internal and external colleagues and customers.
• Strong analytical capacity; appreciation for data.
• Diligence, kindness, and courage.
• Troubleshooting and problem solving - significant comfort with ambiguity.
• Creativity and dedication to fun.
• Aptitude towards usage of automated systems (learning management, expense reporting, travel administration, etc.)
• Ability to appropriately escalate - and to create suggested plan of action/correction.
• Comfort level with organizational change including systems upgrades and process improvement.
• Must be comfortable navigating stressful situations.
• Must be interested in performance and process improvement.
• Must be open to receiving coaching and feedback; ideally is wired to seek out feedback.
• Courageous; willingness to speak your mind and have a point of view appropriately and professionally.
• Ex or current athlete (for the mindset not the physicality)
• Previous account management or project management experience
• Life sciences, healthcare, pharmaceutical industry experience
• Proficiency with common customer success and customer relationship management software, such as Salesforce

The annual base salary for this position ranges from $85,000 to $100,000. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn't align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? We partner with industry experts to solve and execute against today's toughest commercialization challenges facing the world's leading healthcare companies. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities on our Commercial Operations and Leadership teams. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients' lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements.
At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.