PRO-SHOP STAFF

PRO-SHOP STAFF
DEPARTMENT OF PUBLIC WORKS & PARKS
CITY OF WORCESTER

The City of Worcester is seeking qualified applicants for seasonal Pro-shop Staff for the Green Hill Golf Course within the Department of Public Works & Parks. Under the direction of the Director of Golf, the position will be responsible for opening and closing the clubhouse during operational hours, monitoring play, utilizing the point of sale (POS) system and Tee sheet, recording sales, operating minor food and beverage snack bar, stocking shelves, and selling merchandise. This position is part-time, seasonal, anticipated as 20 - 30 hours per week from April through November.

Bilingual candidates encouraged to apply.

ESSENTIAL ELEMENTS:

• Provide customer service via phone and make reservations for customers and members
• Perform retail operations such as: sell, monitor, inventory, and stock merchandise
• Monitor driving range activities
• Ensure players and order of play are run efficiently and on time
• Apply appropriate fee structures, POS operations, Tee Time booking and monitoring practices
• Monitor driving range, which includes troubleshooting range ball dispensing machine
• Ensure range baskets are available and occasionally picking range balls as needed
• Assist in the operation of golf outings and tournaments
• Perform open and close Pro Shop operations including cash register procedures

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

• Strong customer service skills
• Strong verbal communications and interpersonal skills
• Ability to work well with the public/patrons
• Ability to operate POS software system.
• Ability to work a variety of shifts, mornings 6:00 AM, Midday, and closing shifts, until 6:00 PM,
• Ability to work a flexible schedule with availability to work in early spring and late fall time frames
• Ability to work weekends and holidays
• Ability to lift 20lbs to shoulder height

MINIMUM REQUIREMENTS:

• Experience with customer service
• Must be 16 years of age or older

PREFERRED QUALIFICATIONS:

• Six (6) months of experience working in phone-based customer service

SALARY: $15.00 hourly, temporary, non-benefitted

To apply, please visit: www.worcesterma.gov/employment or send resume and cover letter to: City of Worcester, 455 Main Street, Room 109, Worcester, MA 01608. OPEN UNTIL FILLED, applications received prior to or on FRIDAY, MARCH 14, 2025, will receive preference. Preference is given to Worcester residents. The City of Worcester is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities and protected veterans are encouraged to apply. Direct inquiries to: City Hall, Human Resources, Room 109, 508-799-1030, Hiring@worcesterma.gov. Please include your personal email address on the employment application when applying.