Business Analyst II

Make banking a Fifth Third better

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GENERAL FUNCTION: Under minimal supervision, assist in defining application and project scope/objectives through research, fact-finding, and applying a basic understanding of business, applications, and industry requirements. Function as a team member in the analysis of business and user needs and the implementation of appropriate technology applications.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Work in partnership with the business unit in order to further develop a solid knowledge of the business line, including the business plan, products, processes and revenue streams.

• Enhance knowledge of Payments applications and apply same to workflow, process, and problem resolution.

• Assume a primary role in the planning, testing, and implementation of new applications, enhancements and/or conversions.

• Work with users in defining project and application requirements.

• Provide input for or assist in the creation of detailed project plans, work assignments, target dates and other aspects of assigned projects.

• Function as a liaison between the business line, operations, and the technical areas throughout the project cycle.

• Partner with the technical areas in the research and resolution of system and process problems.

• Review operational procedures and methods and recommend changes for improvement with an emphasis on automation and efficiency.

• Provide users with documentation and maintain manuals, training materials and other reference materials.

• Responsible for management reporting, metrics, and dashboard creation/distribution.

• Where/when necessary, and in conjunction with the Review and Control group and operations, author application procedures and provide training to user community.

• Review published vendor fixes and make recommendation as to need to apply

• Level II customer support for front-end applications

SUPERVISORY RESPONSIBILITIES: May supervise small team.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's degree with an emphasis on MIS, Finance,&/or Business or equivalent combination of education and experience. .

• Greenbelt certification preferred

• Minimum 3-5 years experience in Banking, Systems or Operations encompassing one or more of the product groups supported by Global Payments; ACH, Funds Transfer, Foreign Exchange, or Trade Services.

• Excellent analytical skills.

• Excellent written and oral communication skills.

• Excellent presentation skills.

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Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.