Accounts Receivable Specialist - (Collections Experience)

Act as our primary point of contact for complex inquiries from customers and business partners regarding Accounts Receivable and Collections

Assess customer requirements, provide education on our capabilities, and in collaboration with account team, provide recommendations for structure, membership, and billing to support customer needs

Efficiently and accurately perform Accounts Receivable activities including but not limited to billing, cash application and reconciliation

Uses a data-driven approach with good judgement to resolve payment issues and billing disputes

Supports collection activities for past due accounts based on established triggers

Coordinate with customers, Sales, Management, and other key business partners to problem solve billing disputes or other issues; negotiate payment arrangements or next action

Prepare timely and accurate billing and reconciliation reports as needed

Participate in customer meetings and collaborate with business partners on billing issues to address to customer concerns and retain the business

Comply with and maintain data integrity of confidential information, security policies, company policies, internal controls, and procedures

Help onboard and mentor new teammates and flex as needed, to support the business need

Job Specifications

Typically has the following skills or abilities:

One to two years of Account Service or Banking/Accounts Receivable experience or equivalent experience demonstrating the ability to build effective relationships and resolve a variety of issues

Solid understanding of basic accounting principles, familiarity with SAP preferred

Strong math, analytical and problem-solving skills with ability to perform detailed and accurate arithmetic computations

Ability to use appropriate discretion and judgment in processing of accounts receivable transactions and customer inquiries

Effective communication skills to provide excellent telephone service and compose professional correspondence including accurate grammar and punctuation

Ability to work within multiple systems to extract information needed to support customers and business partners

Strong organization and time management skills to prioritize multiple complex tasks, and to be available for a high volume of customer inquiries

Must be available to work within the full range of division hours of operation.

Clean credit history as reported by credit report

Collections and Credit experience

Customer Service Experience

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, pleaseclick here.

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