Call Center Specialist - Per Diem - Cardiology - 134521

Under the supervision of the Call Center Management, the Call Center Specialist is responsible for customer service, registration, appointment scheduling and insurance verification. Typical duties include answering multi-line incoming customer calls, completing online registration, scheduling appointments and securing authorization for scheduled services. Operate CRT to gain and input information.

• Three (3) years of related call center and front desk experience in a large complex healthcare setting; or equivalent combination of education and experience.

• Knowledge of third-party payors including federal, state and private health plans.

• Experience updating Registration.

• Possess problem solving ability by using good judgment and applying these skills to assist customers and ensure customer expectations are met.

• Demonstrated computer skills and be able to work between multiple systems during calls.

• Must have excellent customer service and communication skills with the ability to communicate clearly both verbally and in writing.

• Be a self-starter who is accountable and requires minimal direction and supervision; a person who is open to new ideas; and a creative and flexible.

• Ambulatory experience.
• Cardiac Clinic experience.

• Must be able to work various hours and locations based on business needs.
• Must be able to float between clinics, SCVC and Hillcrest and main Call Center at Lightwave.
• Employment is subject to a criminal background check and pre-employment physical.