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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Job Description:
- Provide on-call support on a rota basis for issue resolution as well as acting as an secondary technical escalation point for on-call teammates.
- Create and configure infrastructure following audit, compliance and infosec policy
- Automate infrastructure delivery using IAC and DevOps toolsets
- Reuse and enhance existing automation capabilities; initiating team- and department- wide demonstration and implementation. Demonstrate awareness of current automation capabilities and promote reuse across projects; and/or bring new enhancements into team backlog and roadmap.
- Review work orders to assure requirements are clearly defined and understood. Conduct research and engage requesters to refine and complete requirements gathering. Organise and facilitate cross-team (including client) working sessions to validate and approve solutions.
- Complete troubleshooting to progress tasks and remove blockers across multiple tools and services; escalate to colleagues for support and training where required. Make use of vendor support options and relate outcomes / recommendations to the team. Offer and provide guidance and training on areas of specialism to the team. Communicate issue resolution details to the wider departmental teams to accelerate future delivery.
- Assure your changes align with ATO (Approval To Operate) quality standards for resilience, availability, disaster recovery & business continuity, patching, compliance and monitoring. Define and execute procedures and tests to evidence ATO compliance across team deliverables. In the case of exception from existing standards, obtain appropriate sign off from relevant stakeholders and update documentation.
- Follow change control processes and provide review and approval of peer reviewed changes. Provide comments and feedback to improve, or if necessary, reject requested changes.
- Ensure skills are updated by attending the appropriate courses, utilisation of reference materials, Internet resources, and 3rd party seminars. Coach and train other team members using your own training experience. Coach and train colleagues outside the immediate team using original training materials.
- Have a high level of interaction with your immediate team and immediate customer/s or close business unit/s. Build relationships with peers in other teams to provide support and feedback for team delivery. Be a point of contact within the team for specialised interactions with other technical teams.
- Understand and articulate how your work aligns with team goals and corporate strategy.
- Support your product owner and team with proactive involvement in team ceremonies and work task definition. Create and promote changes in the team backlog to enhance future iterations of product and services.
- Create and update platform/service documentation. Provide critical feedback of existing documentation and work with authors to enhance.
Minimum Qualifications:
Preferred Qualifications:
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Global Payments
Feb 20, 2025