Digital Customer Engagement Process Owner

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Digital Customer Engagement Process Owner supporting Digital Health Team, you will be responsible for leading our testing efforts and ensure the quality and reliability of will be trusted to work on identifying and delivering digital offerings at our Fort Worth, TX location or from a remote location. In this role, a typical day will include:

• Understanding our customer's expectations and partner with the Surgical Organization to identify and buildout capabilities in sales, boarding, servicing, etc. to enable the needs of the growing digital footprint.
• Formulating approaches to use data collected from our Digital Solutions to initiate further engagement opportunities with our customers.
• Partnering with functional leadership to prioritize capabilities and develop roadmaps to deliver the needed capabilities to evolve the department and the services to the customer.
• Drive simplicity into the Customer Engagement Model to meet our customers' expectations as we sell and support our Digital Solution(s).
• Identify critical metrics and align with leadership.
• Build insights into our sales and service performance.

WHAT YOU'LL BRING TO ALCON:

• Bachelor's Degree or Equivalent years of directly related experience (or high school+13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+0 yrs)
• 5+ Years of Relevant Experience
• Strong SAS configuration skills
• The ability to fluently read, write, understand, and communicate in English.
• Travel requirements: up to 20%
• Relocation assistance: No
• Sponsorship available: No

HOW YOU CAN THRIVE AT ALCON:

• Benefit from working in a highly collaborative environment.
• Join Alcon's mission to provide top-tier, innovative products to enhance sight, enhance lives, and grow your career.
• Alcon provides robust benefits package including health, life, retirement, flexible time off, and much more!

Alcon Careers

See your impact at alcon.com/careers

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Alcon is an Equal Opportunity Employer and participates in E-Verify. Alcon takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.