Business Services Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Launch your career at JLL! This is an entry-level position and can provide opportunities for growth. You will work as part of an integrated facilities management team at multi-million sq ft world headquarters for a JLL client.

Title: Business Services Ambassador (This is a floater position)

Location: North Austin / Round Rock, TX
Schedule: On-site, Monday-Friday, 7:30 AM to 4:00 PM
Reporting To: Lead Business Services Coordinator

Estimated compensation: $16.63+ an hour

The Business Services Ambassador provides general office support with a variety of clerical activities and related tasks. This role will be responsible for greeting guests, providing badges for all guests while adhering to Security protocol, and following the required dress code.

• Greeting clients, internal and external, and making them feel welcomed
• Signing in guests and employees that may have forgotten their access badges
• Following client policies/procedures are followed
• Good communication and rapport between coworkers
• Greet/host/provide support for guests and employees
• Issue badges to visitors and assist employees if they forget their badge
• Gaining knowledge of building layouts
• Answer all in-coming calls via phone and Teams messages
• Update Critical Contact List
• Respond and follow through to requests for information and communicate with all levels of management with minimal supervision.
• Maintain and update SOPs following established guidelines.
• Responsible for effectively communicating to peers and cross functional customer on a regular basis.
• Resolve problems associated with all building services including janitorial, parking, badging, and conference rooms.
• Submit Work Orders when required.
• Provide operational support through varied informational processing activities that supports a specific business need.
• Walking the building to do routine safety/maintenance inspections, working on Excel spreadsheets, online trainings, and other assignments that may be requested by the client
• Cover lunches and breaks for seated BSC's.
• Pick up desk/badging supplies for the seated BSC's as needed.
• This position will apply to our Parmer and Round Rock client campuses and will change for the needs of the business.

• High School Diploma or equivalent
• One (1)+ year of proven customer service/client facing work experience OR successful completion of an associate's degree can be considered equivalent to work experience
• Must have reliable transportation
• Exposure to Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, and Outlook).
• Excellent customer service skills
• Excellent interpersonal skills
• Strong organizational skills
• Strong written and verbal communication
• Computer literate and able to type at least 40 words per minute (WPM)
• Ability to maintain a professional attitude in difficult situations

Please submit your application with an updated resume, location, and contact information.
If you're a current JLL employee, please apply using the Internal Career Site.

Have a Referral for this role? Log into Refer2JLL to submit them for the opportunity

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.