Dispatcher-Security Systems

• Location Site: Salem Hospital Main Campus
• Department: SH Security
• Position Type: Full Time
• Shift: Varied Days and Hours

Your Role With Us:

As a Dispatcher at Salem Health, you'll be at the heart of our safety and security operations, ensuring a positive, secure environment for patients, visitors, and staff. In this vital role, you'll serve as the central communicator, connecting field officers with critical information and providing top-tier support to those we serve. You'll help safeguard Salem Health's property and interests by proactively preventing security risks and coordinating swift responses when needed.

• Master Communicator: Manage and prioritize incoming communications via radio, phone, email, and fax. Keep field officers updated on real-time events and requests, ensuring accuracy and timeliness.
• Customer Service Pro: Assist patients, visitors, and staff with parking information, lost and found, badge access, and hospital safety alerts with a focus on friendly, solution-driven service.
• Access & Badge Control: Process and vet badge requests for employees, contractors, vendors, volunteers, and students, maintaining security standards.
• Accurate Data Management: Enter information into the security reporting system with precision. Organize and archive records in line with departmental procedures.
• Surveillance & Incident Response: Monitor video surveillance for suspicious activity and coordinate responses as needed. Respond to various alarms-infant abduction prevention, intrusion detection, duress alarms, and more-according to hospital protocols.

If you thrive in fast-paced environments, have a keen eye for detail, and are passionate about keeping people safe, this is the role for you!

Your Background and Experience:

• High school diploma or equivalent required.
• Relevant experience in security, law enforcement, military, customer service, or call center is preferred.
• Experience in healthcare security highly preferred.
• Ability to type with high level accuracy - 35 WPM preferred.
• DPSST unarmed certification preferred or obtained within one (1) month of hire.
• Complete an initial violence prevention and de-escalation course within (6) months of hire.
• Basic Life Support certification required within three (3) months of hire.
• NIMS HICS 100, 200 and 700 on-line certificates obtained within one (1) year of hire.
• Strong written and verbal communication skills.
• Strong organizational and time management skills.
• Knowledge of Microsoft office suite.
• Ability to multi-task and prioritize based on severity of call or task.

About Salem Health:

Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community: There's something about Salem, Oregon!

Video: Working at Salem Health

Total Rewards Offerings:

Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.

• Relocation assistance available for qualified candidates
• Full comprehensive medical, dental, and vision plans
• Basic and voluntary life insurance
• Short and long-term disability
• Live Well Wellness Program
• Employee Assistance Program (EAP)
• 401(K) retirement plan with employer contributions.
• Generous paid time off (PTO) accrual and holiday pay
• Onsite fitness center with 24/7 badge access
• Education assistance program
• Public service loan forgiveness (PSLF) eligible employer https://studentaid.gov/
• Food and drink discounts in the cafeteria.
• Impressive discounts offered by Nike, Adidas, Carhartt and others.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org