Senior Messaging Engineer

Morgan, Lewis & Bockius LLP, one of the world's leading global law firms with offices in strategic hubs of commerce, law, and government across North America, Asia, Europe, and the Middle East, is seeking to hire a Senior Messaging Engineer.

This role is responsible for the development and support of Messaging Systems including monitoring and troubleshooting of the Firm's On-prem and Cloud infrastructure, ensuring operational excellence, high performance, industry standard compliant security and high availability of said systems.

This position will reside in our Philadelphia office with a hybrid in-office/remote working arrangement which allows for you to work 2 days remotely and 3 days collaboratively in the office.

Responsibilities

• Responds to users and IT department for service and support requests and provides troubleshooting and incident resolution of issues to the messaging infrastructure, which includes the core messaging and email platforms.

• Administers all operational aspects of the Firm's enterprise email system on Exchange/Enterprise Vault/Proofpoint/Trend, as well as the Active Directory.

• Monitors the systems to ensure proactive and prompt incident resolutions.

• Builds, configures, and administers Windows servers with different Exchange, Axway Proofpoint or Trend roles.

• Plans and executes patch and code upgrades and maintains the health and security of the entire messaging infrastructure.

• Supports and administers the email client (Outlook), instant messaging platform (Microsoft Teams) and provides support to mobile messaging team.

• Administers third-party support systems.

• Designs, implements and manages High Availability and Disaster Recovery contingencies and procedures.

• Works with other teams in the development, implementation, testing, and rollout of new hardware, software, and applications as they relate to messaging.

• Researches and evaluates relevant products and technologies, and makes purchase recommendations.

• Provides Tier III support by responding to customer requests, incidents and problems related to our messaging systems.

Requirements

• Bachelor's degree in computer science or equivalent technical knowledge.

• 5+ years of related experience in an IT Operations, System Administration/Engineering or Infrastructure role and must possess proficiencies in core messaging systems as described above.

• Preferred: Microsoft Certifications related to Azure Cloud fundamentals, Microsoft Exchange & Microsoft Teams

• Thorough command of the industry language and the ability to effectively communicate technical information to a variety of technical and non-technical users.

• Ability to organize and prioritize multiple assignments, use initiative and judgment to accomplish results, participate as a team leader or member of a team, work under pressure and complete job assignments in an accurate, timely and professional manner.

• Strong presentation, communication, interpersonal and customer service skills required and ability to interact effectively and professionally with all learning styles, personality types and levels of management, staff and a variety of external entities including clients and prospective clients of the Firm.

• Ability to travel (limited) to the Firm's other offices as necessary.

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law. If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or talent.acquisition@morganlewis.com

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.