Manager, Volunteer Services

Start the day excited to make a difference...end the day knowing you did. Come join our team.

Essential Functions & Responsibilities:

• Develops strategic / tactical planning and leads effective and efficient volunteer programs to support MWHC vision.
• Develops annual/quarterly plans in coordination with MWHC teams to forecast demand for volunteer services. Develops annual/quarterly outreach and communication plans to identify prospects and recruitment goals.
• Works with all departments to assess needs in individual areas. Creates position descriptions to support those needs.
• Recruits and interviews Volunteer Candidates. Ensures volunteers are adequately trained and oriented to their assigned departments.
• Adheres to all Joint Commission of Accreditation Standards and reflects those standards in training, orienting and processing of volunteers.
• Benchmarks and develops best practices on Volunteer system.
• Manages volunteer database and develops reports, records, and forms for the department to document the administration of Volunteer Services. Maintains adequate supplies for the efficient operation of the department.
• Promotes community interest in the volunteer program and the hospital through social media, speaking engagements, hospital tours and other public relations activities.
• Coordinates the annual volunteer recognition event and any other events that support volunteers and the Auxiliaries
• Develops College Student and Junior Volunteer programs that promote student interest in volunteerism and healthcare.
• Develops volunteer communication tools (e.g., social media, website, newsletter, etc.)
• Develops and implements systems to monitor and manage the performance of volunteers.
• Assesses and increases volunteer satisfaction through development and implementation of volunteer engagement surveys.
• Participates in the appropriate process improvement programs, demonstrating continuous improvement in patient outcomes by assessing and improving the performance of care and services provided.
• Develops strategic / tactical planning and lead effective and efficient volunteer programs to support MWHC vision.
• Coordinate with MWHC Teams to provide volunteer programs within the system and at off-site facilities and events.
• Builds and maintains positive and effective partnerships with the program's customers. Responsible for issue resolution and customer satisfaction.
• Prepares and administer the annual department budget.
• Performs other duties as assigned

Qualifications:

• Bachelors degree in Business or related field, preferred.
• 5 years of customer service experience or volunteer service experience required.
• 1-2 years in supervisory/management experience, preferred.
• Ability to prioritize tasks and manage various projects in a timely manner.
• Excellent written and oral communication skills
• Ability to effectively communicate and present information to individuals, groups, and the community.
• Strong interpersonal skills and ability to work with a diverse group of individuals

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.