International Specialist

Job Summary

The International Specialist manages daily operations in the international department, including criminal record searches, employment and education verifications, and other services. They process client requests, provide accurate updates, and maintain trust and data integrity. The role involves manual entry of requests, tracking delayed orders, and following custom client requirements. This position requires attention to detail, proactive communication with the team to avoid delays, and collaboration with Customer Service Representatives to support clients. The specialist will also develop a strong understanding of international products and services.

Duties and Responsibilities

• Adherent to established Standard Operating Policies and Procedures to ensure the expectations of our clients are being met

• Perform the necessary research to ensure customer orders are processed thoroughly and efficiently

• Maintain client confidence and protect operations by keeping proprietary information confidential

• Utilize all available tools to effectively perform job responsibilities

• Communicate timely updates and results as outlined by InformData and client expectations

• Utilize knowledge of products, services, and workflow to ensure orders are processed per policy and procedure

• Maintain communication with the vendors to establish lasting relationship

• Ensure that all searches are being updated with the required details within the required time frame

Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time.

Qualifications

• Must have a High School diploma or equivalent

• Detail-oriented, with good written and oral communication skills

• Must have strong organizational skills and time management skills

• Must be flexible and able to multitask

• Proficient in Microsoft Office Suite (Excel - Intermediate or higher proficiency)

• Proven ability to identify, assess and solve problems and communicate results

• Experience with process workflow design and creating standard operating procedures

• Basic knowledge of data structures

Working Conditions

• This position requires the incumbent to work indoors at a desk for extended periods of time and use of work station.
• The person must be able to comprehend and follow work instructions in a fast-paced, team environment.
• This position requires the ability to interact with all levels within the organization types of people and requires the ability to respond professionally to all individuals and work well as a team player.
• This position may be requested to work overtime on occasion to meet company objectives.

The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship.

InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.