Sr. Manager - IT Data Center Operations

Trader Joe's is your favorite neighborhood grocery store! With 579 stores nationwide (and growing), we are the place to be. Looking for something delicious and a friendly conversation? At Trader Joe's, you can find both. We love being your first and favorite place to shop.

Like shopping at Trader Joe's? Then, maybe you'll love working with us. We are looking for an experienced Sr. Manager - IT Datacenter Operations who is searching to do what they'll love! Do you have experience in datacenter operations and cloud platforms? Do you love food? If so, read on! We may have the role of a lifetime for you!

Trader Joe's is unlike any place you've ever worked. Trust us on that. The qualified Sr. Manager - IT Datacenter Operations has at least 8 years of IT experience with 5 years in a managerial or leadership role overseeing datacenter operations and is a raving fan of the Trader Joe's concept. A Bachelor's Degree in Information Technology, Computer Science, Engineering or related fields is strongly preferred. This role is based in our office in Monrovia, CA.

The _Sr. Manager - IT Datacenter Operations is responsible for:

• Overseeing the day-to-day support and ensuring the performance, availability, and security of datacenters, cloud infrastructure, databases, network systems, and batch processing.
• Managing and monitoring both on-premise and cloud-based IT infrastructure to ensure seamless integration and optimal operation, utilizing cutting-edge monitoring strategies and tools.
• Leading and mentoring a team of IT professionals responsible for supporting and maintaining datacenter systems and infrastructure, driving both effective and efficient monitoring practices.
• Implementing and managing incident management processes, ensuring timely detection, resolution, and reporting of IT incidents to minimize operational disruption and ensure business continuity.
• Continuously optimizing monitoring processes to balance thorough oversight with resource efficiency, striving to automate and streamline workflows while maintaining high levels of accuracy and responsiveness
• Analyzing monitoring data to provide actionable insights, track key performance indicators, and generate reports for stakeholders to inform decisions on system health and improvements.
• Proactively identifying potential risks and issues before they escalate into major problems, collaborating with cross-functional teams to resolve technical challenges in a timely and effective manner.
• Developing, implementing, and enforcing best practices, policies, and procedures for infrastructure management, security, and incident response to ensure a robust IT environment.
• Conducting regular capacity planning, performance monitoring, and optimization to ensure systems can scale effectively with business growth, making informed decisions based on data analysis.
• Ensuring robust disaster recovery and business continuity plans are in place and regularly tested for critical IT systems and infrastructure.
• Managing relationships with vendors and service providers, ensuring timely delivery of services and support, and overseeing contracts and SLAs.
• Driving continuous improvements to operational efficiency through process optimization, automation, and technology upgrades to enhance service delivery.
• Working collaboratively with other departments.

• 8+ years of IT experience, with at least 5 years in a managerial or leadership role overseeing datacenter operations, including cloud infrastructure, network systems, and batch processing.
• Expertise in datacenter operations and cloud platforms (AWS, Azure, Google Cloud), with solid experience in IaaS, PaaS, and SaaS environments. Deep understanding of managing both on-premise and cloud-based infrastructure for seamless integration and optimal performance.
• A proven track record in driving technological innovation by implementing proactive monitoring processes, optimizing performance, and enhancing operational efficiency through cutting-edge tools and automation.
• Demonstrated leadership in managing complex incident response processes, ensuring rapid issue resolution, minimizing operational disruptions, and maintaining business continuity across IT environments.
• A strong ability to lead and mentor cross-functional teams, fostering collaboration and ensuring high levels of accountability, performance, and team development in fast-paced and dynamic environments.
• Advanced analytical skills to monitor, diagnose, and resolve infrastructure issues with a focus on proactive problem-solving, using data insights to drive continuous improvement and scalability.
• Experience in implementing and managing best practices in infrastructure management, security, disaster recovery, and incident response, ensuring a robust IT environment aligned with organizational goals and industry best practices.
• Strong project management skills, with the ability to manage multiple projects simultaneously, set priorities, meet deadlines, and execute complex infrastructure upgrades and process optimizations.
• In-depth knowledge of IT security best practices, including data protection, access control, and compliance regulations (e.g., GDPR, HIPAA).
• Proven experience in managing vendor relationships and service-level agreements (SLAs) for IT services, ensuring the timely delivery of services and support.
• Excellent communication skills, both verbal and written, with the ability to effectively convey technical concepts to both technical and non-technical stakeholders.
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience). A Master's degree or relevant certifications (e.g., ITIL, PMP, AWS, Azure) is a plus.

We get a lot of resumes; so to help us get to know you better, please submit your resume and cover letter. When creating your cover letter, please answer these questions:

• What is your favorite Trader Joe's product and why?
• What makes you uniquely qualified for this position?