Supervisor Infrastructure Services

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: March 10th, 2025 or upon the receipt of the first 50 application submissions

Supervisor Infrastructure Services

IMSD

Pay Range: $37.73 - $56.60

JOB SUMMARY: Supervisor Infrastructure Services will assist the Senior Manager Infrastructure Services in supporting and managing the daily activities of the Server team. This role will oversee the functions of the server team to maintain service levels, perform maintenance and upgrades, manage vendor relationships in the data center space, and support other internal IMSD and business partner teams. Supervisor Infrastructure Services will work independently with oversight from the IT Senior Manager Infrastructure to develop and execute support, project management, and security requirements across IMSD. Collaborate with managers across IMSD to influence the formation of enterprise solutions while actively engaged in the troubleshooting processes.

This position will be supervising a team of network and telecom engineers and analyst. A successful candidate will have knowledge and understanding of this line of work.

JOB DUTIES:

• Support the vision and set the strategy and direction for the infrastructure portfolio across the County; Accountable for infrastructure's strategy components' execution and planning ensuring that the infrastructure portfolio is aligned with Milwaukee County business strategy. Formulate and deploy long-term plans for acquiring and enabling efficient and cost-effective infrastructure and related services.
• Foresee the governance of the enterprise Infrastructure architecture to remain consistent with integration, synergy, and strategic objectives; Develop architecture processes, standards, templates, and components to ensure alignment between business strategies and IT domain roadmaps.
• Responsible for Developing and implementing infrastructure standards; and supervising the delivery of infrastructure and services using ITIL practices. Accountable for provisioning, support, maintenance & project delivery. Lead all development and support infrastructure-related devices and services.
• Supervise the team that provides the support and maintenance for the County infrastructure suite including the development, implementation, and compliance of service standards.
• Identify training opportunities and skill gaps to choose worthwhile training recommendations. Understand and resolve conflict within the team and with other teams.
• Oversee and ensure appropriate infrastructure-specific reports are created and available to both internal and external business partners.
• The infrastructure team has a strong working relationship with key vendors. Maintain this relationship and understanding of projects, support tickets, and enhancement opportunities via regularly scheduled calls, meetings (both scheduled and ad-hoc), and change management approval processes.

MINIMUM QUALIFICATIONS:

• Current resident of WI
• Possession of a High School Diploma/GED required. (A strong desire and motivation to gain related network certifications)
• At least one (1) year in Information Technology, Datacenter, and/or exhibit leadership skills on the job.
• Intermediate knowledge of all related computer and software applications, such as word processing and spreadsheets.
• Basic knowledge of industry-standard ticketing and infrastructure monitoring software.

PREFERRED QUALIFICATIONS:

• ITIL and Lean Six Sigma training
• Azure AZ-900 Certification

KNOWLEDGE, SKILLS, AND ABILITIES:

Maintain a continuing working relationship that can have a significant effect on the success of the organization. Perform with a high degree of authority in securing understanding and cooperation with internal and/or external contacts. Prepare and/or present written communications that pertain to controversial and complex topics. Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factors must be weighed before a decision can be reached. Interpret and adapt to established practices and procedures using independent judgment to meet situations to which applications are not clearly defined. Perform within difficult or complex working conditions or situations not easily evaluated; decisions require considerable judgment, initiative, and ingenuity in areas there is little precedent.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

• Milwaukee, WI, USA