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Software Engineer - IVR development

Delta Dental of California
$80,500 - $174,300
dental insurance, paid time off, paid holidays, tuition reimbursement, 401(k), employee discount
United States, California, Oakland
Feb 26, 2025
JOB DESCRIPTION

The Software Engineer will primarily work on IVR development and help build the Next Gen Applications Suite. Along with writing effective code, the position will be responsible for designing, building, delivering and maintaining a highly scalable set of products and applications. The incumbent will use industry best practices and work collaboratively with cross-functional team of product managers, UX designers, architects, principal engineers, software engineers, test automation team and DevOPS engineers.

This is a hybrid role and you will be required to work out of our Oakland, CA office at least 3 days per week.

RESPONSIBILITIES

  • Performs as a key contributor to an engineering team that builds and supports exceptional products that provide innovative solutions to challenging business use cases, existing system and operational problems.
  • Participates in architectural design, system analysis, and programming activities on application software; this may often require independent research and study.
  • Develops high-quality and production-ready software by using best-practice data structures, algorithms, design patterns, and frameworks that are maintainable, scalable, responsive, and secure.
  • Writes highest quality code with utmost attention to scalability, security and performance and with an end-to-end mindset from conception to delivery and production support, owning specifications, quality, release deployments and monitoring of production health.
  • Produces complete, simple, and readable technical documentation for everything developed and maintains a team culture of documenting everything.
  • Tests and ensures quality of all code that developed in line with principles of test-driven development and continuous delivery, utilizing test automation frameworks wherever possible.
  • Participates in code-reviews, provides technical guidance and mentors software engineers.
  • Collaborates closely with Engineering leadership, Product Managers, Designers, Test Automation and other teams and business units to define, prioritize, sequence and scope business and functional requirements and drive results.
  • Instruments infrastructure and application performance monitoring, capacity management, alerting, tools instrumentation and metrics (KPI) management.
  • Performs impact assessment of product (hardware, software) upgrades.


QUALIFICATIONS

  • Minimum of 2 years of professional experience with Bachelor's degree in Computer Science, a related field, or equivalent work experience.
  • Proficiency in IVR Technology and VUIs (Call Flows) is required.
  • Proficiency in Genesys Cloud CX is required.
  • Hands-on experience with Genesys Architect IVR application development using data inputs, data actions and Genesys Cloud APIs is required.
  • Experience in Natural Language Processing (NLP) is required.
  • Experience in Genesys Cloud Chatbot, Chat and SMS development is preferred.
  • Experience in Microservices development with Java in Azure cloud is required
  • Strong understanding of telephony systems and contact center operations/technologies is preferred.
  • Experience working with database interaction technologies, including Hibernate, JDBC, and SQL, is required.
  • Proficiency in Git/GitHub or other distributed version control systems is required.
  • Hands-on experience with Jenkins, CloudBees, and CI/CD pipelines is required.
  • Experience with Agile methodologies, JIRA, and Confluence is preferred.
  • Ability to work effectively across all levels of the organization and functional areas.
  • Strong interpersonal, communication, and organizational skills with attention to detail and a drive for excellence.
  • Analytical mindset to troubleshoot issues, perform root cause analysis, recommend corrective actions, and lead resolution efforts based on customer experience insights.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
Pay Grade 21. $80,500 - $174,300

ADDITIONAL INFORMATION

Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:

  • Competitive base and incentive pay
  • 401(k) with robust matching and non-matching contributions
  • Rich medical & pharmacy benefits
  • 100% employer-paid dental and vision benefits
  • Holistic wellbeing program with deep financial incentives
  • Generous paid time off plus 12 paid holidays and your birthday off
  • Culture of growth and learning: career development; tuition reimbursement; recognition program
  • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
  • Social responsibility and volunteer opportunities
  • Employee discount program

Fair Chance Ordinances and Criminal Background Considerations

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable federal, state, and local laws, including, but not limited to, fair chance and anti-discrimination ordinances. At Delta Dental, we maintain a strict stance on theft, fraud, and violent crimes. For positions involving driving, we enforce heightened standards regarding driving records. Each individual criminal background check is evaluated on its merits, taking into account the time elapsed since the conviction, evidence of personal development and rehabilitation, and any potential risk posed to our business operations, employees, customers, or vendors.

Important Work Authorization Information

Please note, Delta Dental will not sponsor applicants for work visas for this position.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, we're behind millions of smiles and counting. For over 68 years, we've served our communities by increasing access to affordable, quality care - but that commitment to care extends beyond the people we serve, to the dedicated employees who make those smiles genuine. We've come this far by building equitable programs that offer opportunities for advancement, create meaningful connections and improve the lives of our employees and their families. Because we know that when we take exceptional care of each other, we can make a positive impact for all.

We champion an inspirational workplace through our commitment to trust, service, excellence and innovation. Joining us means working for a company that offers stability and balance, opportunities for leadership at all levels, and a work environment focused on teamwork and camaraderie.

Discover the smiling faces behind Delta Dental and experience our values and culture in action by connecting with us on social media. Follow Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn. If you've got an appetite for innovation and want to be a part of a team that's transforming the future of health care, join us!

Since 1955, we have offered comprehensive, high-quality oral health care benefits to millions of enrollees and built the strongest network of dental providers in the country. The Delta Dental of California network includes affiliates Delta Dental Insurance Company; Delta Dental of Pennsylvania; Delta Dental of New York, Inc.; Delta Dental of the District of Columbia; Delta Dental of Delaware, Inc.; and Delta Dental of West Virginia, providing dental benefits to more than 31 million people across 15 states, the District of Columbia, Puerto Rico and the Virgin Islands.

The company and its affiliates are part of Delta Dental Plans Association (DDPA), a not-for-profit national association based in Oak Brook, Illinois. Through our national network of Delta Dental companies, we offer dental coverage in all 50 states, Puerto Rico and other U.S. territories. We offer vision coverage through DeltaVision in 15 states and the District of Columbia. Collectively, we deliver benefits to more Americans than any other dental insurance company.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico, District of Columbia (Washington D.C.) or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

*Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York

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