Loan Operations Reconciliation/Secondary Market Associate

Recognizing and valuing diversity strengthens our ability to attract, retain and engage associates and reinforces our relationship within our communities. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company's achievement as well.

A Centier Associate is someone who embodies a servant heart, is unaccepting of anything less than remarkable service, and is self-motivated and driven to deliver exceptional results.

What are our values? Our Corporate values are Caring, Loyalty, Integrity, Friendship, Fun....who wouldn't want to work for an AWARD-WINNING companythat's built on these pillars?

What about the perks? Access to our Marathon Health Clinics which provide FREE visits & prescriptions, Generous Paid Time Off benefit, Tuition Reimbursement, 401K match, Associate Stock Ownership Plan, Daycare Reimbursement, FREE Onsite Fitness Center/Fitness Reimbursements, Health and Wellness Programs, the ability to have a voice with our Diversity/Equity/Inclusion Council, Career Growth, Work/Life Balance, AND MORE.

This department typically works Monday-Friday between the hours of 7am-5pm.

Supervisory Duties: None

Summary: This team will be accountable for completing the items that are listed under the Essential Duties section below. The following tasks will be shared between the team members on a monthly rotation: the daily balancing of the 4 loan suspense general ledger accounts, daily review/clearing of the balancer report sent by accounting, all assigned aspects of Freddie Mac and Fannie Mae daily reporting, Freddie and Fannie Escrow balancing, processing of the daily ACI payment file (collections online payment system), processing Charge-Off/Non-Accrual items approved by Executive Management, researching items on the accrual adjustment reports, and monitoring of the CD and Stock Collateral.

This position requires knowledge of our CSI core system and a solid understanding of loan transaction processing. The associate must be able to think independently in order to complete the Essential Duties and Responsibilities. Able to complete extensive research in order to clear up loan suspense recons items and any out of balance conditions that occur. The associate will need to be familiar with Freddie Mac and Fannie servicing guidelines.

Interaction Requirements with internal and external clients:

This position communicates with outside representatives from Freddie Mac, Fannie Mae, and CSI on a regular basis. Internally, this position communicates with the Loan Workout/Risk Management area, Accounting Department, Business Banking AA's, and branch staff on a daily basis. Throughout the day, this person is also responsible for internal and external customer service inquiries through the phone, email and in person.

The Associate will be expected to perform repetitive duties that have clear, standard procedures. The job may occasionally involve non-standard assignments and require outside the box critical thinking.

Essential Duties:

This position will have three associates rotating the duties listed below on a monthly schedule, switching on the 1st of each month. The concept is to complete the daily duties in their assigned rotation once completed, assist in completing the remaining daily duties. Once all daily duties are completed, see Team Lead.

Daily

• Ensure the ML, IL/RVC Suspense, CL in Process, CL Payments in Process are cleared and all items are identified- including researching any unidentified amounts
• Review/Research for Accrual Adjustment Reports with adjustments over $100.00
• Complete the daily ML Escrow Balancing
• Process the ACI (collections online payment system) File by uploading to Nupoint through the Transaction Entry System- this includes adjusting any special handling items and manually processing the payment reversal transactions
• Research and identify items on Accounting's Balancer Report and ensure that any loan items are cleared daily
• Submit the Fannie/Freddie Mac Daily Loan Level Reporting file (excludes daily payoff activity) via the Service Loans application and clear up any edits as necessary
• Review Exception Items in the Positive Pay system
• Process EMS approval items sent by Risk Management Area for Charge-Offs, Non-Accruals, ORE transfers, etc.
• Review CL Notices- LC-466 Premier Notices Report and Review CL Rate Changes- LC-801 Report Pmt/Rate Change- Looking for any oddities that pose a client impact- such as large payment or rate change items
• Process Habitat Payments- Check LC-192 Escrow Activity Today for Transactions on Habitat Loans
• Process items emailed to the payment_group and participation_group email such as payment posting corrections
• Monitor CD & stocks securing loans & conduct the semiannual inventory

Weekly

• Update the Department Activity Report on Mondays and distribute to department head
• Review the Internal DDA for Checks Reconciliation distributed by Accounting

Monthly

• Complete the Freddie Mac Escrow Reconciliation
• Complete the 5 Fannie Mae Reconciliation worksheets

• Report PMI Cancellations to Freddie Mac and Fannie Mae
• Process the Freddie Mac Seller/Servicer Statement (s) and Fannie Mae billings as necessary
• Process the Countryside (Mortgage Loan Investor) Reporting Items- including wiring funds to the investor and sending reports
• Process the Vanco (bill pay/ach conversion) payment on or after the 15th of each month

Sr Specialist Back up & Other Duties that you are to be cross trained on:

• Report Freddie Mac Payoffs
• Remit Freddie Mac Payoff
• Pull up Freddie Mac bulletins
• Process New Freddie Funding File Maintenance
• Process the DDA, CL, IL, ML, and RC unposteds

• Verify Freddie Payoffs Reported/Remitted correctly

• Processing SWAP Payments & SWAP payment notices
• Posting all online CL payments and CL draws
• Set up new client CIF records
• Back up to others on the CL payment/Secondary Market Team

This position will interact with:

• Collection Department for ACI file processing
• Credit work out for processing of EMS memos
• Accounting Department for any items related to the Loan Suspense balancing
• Freddie Mac liaison for growing Freddie portfolio
• Fannie Mae liaison for growing Fannie portfolio
• AA and or loan officers to discuss Late rate or payment issues
• Retail branches to communicate any posting errors or issues

Knowledge, Skills, and Abilities Required for this position:

• Analytical thinking skills in order to complete a diverse set of tasks that are moderately complex- such as items related to commercial loans and non-accrual/charge-off loans
• Decision making skills- must be able to demonstrate initiative and use good judgment in order to make decisions that protect the Bank's best interest while being regulatory compliant

• Advanced understanding of the CSI nupoint loan system to facilitate corrections and adjustments as needed
• Proficient at Microsoft Office- Word, Excel and Outlook is a must
• Working knowledge of various programs used such as: Laser Pro, Centerview, Treev, Access Direct
• Highly effective written/verbal communication skills
• Highly detail orientated and exceptional follow through to ensure all tasks are completed
• Ability to switch between various tasks throughout the day in order to provide assistance where it is needed
• Ability to work with limited supervision
• Ability to use office equipment; copier, fax, calculator, etc.

Minimum Qualifications:

• High School Diploma
• 1 year of Loan Servicing experience. Recon knowledge is a plus.

Internal Pay Level 6

Once training has been completed this position may be eligible to work hybrid.

What do I do now?

• Apply with us!
• Refer this opening to others!

Disability Accommodation Statement
Centier Bank is an Equal Employment Opportunity/Affirmative Action employer and is committed to providing reasonable accommodations to individuals with disabilities in the employment application process. If you need an accommodation due to a disability to use our online system to apply for a position at Centier Bank, please call us at 219-755-6160 or send us an email at hrcareers@centier.com.

Equal Opportunity Employer: Disability/Veteran
Centier Bankis proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.