IS Lending Product System Analyst

Flexible Work Arrangement: 3 days (M, T, W) on-site in Newark, Ohio or Miramar, FL; 2 days remote.

*This role is not eligible for sponsorship*

RESPONSIBILITIES #Ll-Hybrid

• Analyze and document requirements for lending products (Encompass experience preferred), collaborating with business stakeholders to gather functional and technical requirements.
• Translate business needs into detailed technical specifications for development.
• Design and configure system enhancements to support lending operations, including loan origination, servicing, underwriting, and compliance.
• Provide ongoing support and maintenance for lending systems, troubleshooting issues, and resolving incidents.
• Conduct root-cause analysist on system issues and recommend solutions to prevent recurrence.
• Ensure systems are operating efficiently, meeting performance standards, and complying with regulatory requirements.
• Lead or contribute to projects aimed at improving lending systems, including new implementations, upgrades, and integrations with third-party solutions.
• Collaborate with cross-functional teams, including IT, business operations, compliance, and risk management, to ensure successful project delivery.
• Create test plans and assist with conducting user acceptance testing (UAT) for a successful deployment of new features or system changes.
• Ensure the accuracy and integrity of lending data within the systems, providing data analysis and reporting support as needed.
• Develop reports and dashboards that provide insight into loan portfolios, performance metrics, and system usage.
• Ensure lending systems are compliant with industry regulations and internal security policies.
• Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks.
• Deliver a consistent, high level of service within our Serving More standards.
• Other duties as assigned.

EDUCATION - CERTIFICATIONS - WORK EXPERIENCE

• High School diploma or equivalent required
• Bachelor's in computer science or business administration preferred
• 2-4 years' experience in IT required, with knowledge of lending processes and/or solutions.
• Experience with these languages C#, HTML, JSON and JavaScript is preferred.
• Experience with Encompass and Fiserv is preferred.

TRAVEL REQUIREMENTS AND OTHER INFORMATION

Minimal travel is expected.

Position can require evening and weekend work to oversee upgrades and/or fixes. Position has an on-call schedule arrangement.

This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with customers and coworkers to discuss and observe account information in order to exchange accurate information.