Billing Specialist

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Who Are We Looking For

Experience and proven success with high-volume contract billings and the ability to handle complex billing operations for large customer base with minimal supervision. Experience with Salesforce and NetSuite accounting software preferred. Strong verbal, written communication skills and the ability to work well within a team environment are essential. Must be a fast learner, energetic, motivated, and able to work independently, using sound judgement to bring in the supervisor as needed.

What Will You Work On

• Manage invoicing within area of responsibility, which includes:
• Preparing, processing and managing invoices for all subsidiaries ensuring accuracy, timeliness, and compliance with contractual agreements and internal processes for all for new business, renewals, upgrades and transactional fees.
• Reconcile billing discrepancies and resolve client inquiries (internally and externally) related to invoices, portals, and purchase orders in a timely manner through email, telephone, and collaboration and communications software.
• Reviewing and understanding contractual information within Salesforce to ensure accurate recognition of revenue
• Audit systems and update information for future processing and reporting as needed
• Collaborate with cross-functional teams, including sales, finance, and operations to ensure seamless integration of billing data and processes
• Communicate with customers including distributing invoices promptly (via mail, email and Portal uploads) to ensure customers can process payments within the terms granted
• Review and process purchase orders received from customers
• Will be responsible for specific month and quarter end close duties.
• Perform User Acceptance Testing of internal systems to ensure data validation and system functionality for integrations impacting billing processes and NetSuite.

What You Will Bring

• Bachelor's degree in accounting, finance or a related field OR 2+ years' billing experience demonstrating success with expanded responsibilities over time
• Experience billing customers for a subscription-based service with a solid understanding of how these effects deferred revenue
• Knowledge and understanding of deferred revenue, the full-cycle accounting process (specifically on the Order to Cash side), proficient in Excel and Microsoft Office products
• Experience in a SaaS work environment preferred

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

• Annapolis, MD, USA