Remote New

Customer Experience Intern

Infor
United States
Feb 28, 2025
Infor's Scaled Experience Team is seeking an Intern to support the optimization of our digital customer journeys, focusing on journey mapping, contact hygiene, and program logistics. The Intern will assist with managing content creation, program reporting, and contact data, as well as with mapping communications and touchpoints for key personas. This role offers hands-on experience in digital customer success and cross-functional collaboration, with a focus on ensuring effective, personalized communications at scale. A Day in The Life Typically Includes: Mapping Automated Communications: Assist in mapping automated digital communications, understanding the triggers, and identifying the contact collection points for communications that begin once a contract is signed. Cross-Functional Communication Mapping: Help analyze and understand the communications sent out for different programs such as CareFor Success, Hub, GPS, Marketing, InforU, Concierge, and Product-related Core Four initiatives. Customer Persona Mapping: Assist in mapping customer personas, such as Executive Sponsors and Decision Makers, to ensure the right content reaches the right audiences. Contact Data Management: Help clean and maintain contact lists, pull new lists, and support manual uploads of data into relevant systems. Program Reporting: Partner with the data team to gather insights and assist in reporting on program performance. Content Support: Assist with the creation of content for emails, webinars, and other communications, while supporting logistics for event coordination. Program Logistics: Help schedule and coordinate recurring webinar sessions and other program logistics to ensure smooth execution. Stakeholder Alignment: Collaborate with various stakeholders to gather requirements and provide timely updates on projects and tasks. Basic Qualifications: Experience in customer success, customer experience, digital marketing, or program management. Currently enrolled in a degree or certification program. Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future. Preferred Qualifications: Detail-oriented with an ability to handle multiple tasks at once. Comfortable working in a fast-paced, collaborative environment. Familiarity with data management tools and basic reporting is a plus. Remote US (Dallas, TX or Alpharetta, GA) About Infor Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation. For more information visit www.infor.com Our Values At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future. We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees. Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage. At Infor we value your privacy that's why we created a policy that you can read here. This employer uses E-Verify. Please visit this website for additional information. E-Verify Illinois: Click here, aqui, or tu.