Sales Operations Specialist & Sales Contract Administrator - Remote

About the Role: We are looking for a Sales Operations Specialist & Contract Administrator to join our team. In this role, you will be responsible for partnering with our Sales Ops Team to provide support to customers in our Semiconductor Market and coordinating the review, management, and execution of sales contracts within the defense sector. This role ensures all contracts comply with company policies and industry regulations, coordinates with internal teams to resolve contract disputes, and supports the sales team in contract preparation and negotiation. The ideal candidate will thrive in a dynamic environment, fostering growth and contributing to the success of defense sales operations through meticulous contract management and effective communication.

This is a remote position, and you can work from home in most locations within the United States.

Pay and Benefits:

• $26.00 - $41.00 per hour
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities:

• Partner with Field Sales Associates to drive insights that can help shape the customer's experience working with Gore
• Collaborate with Account team (Field Sales, Product Specialists, Supply Chain, Business Unit Leaders) to address product concerns for a technically oriented business and drive incremental growth through all contact channels (phone, face to face, email/chat and some face-to-face customer site visits)
• Act as the voice of the customer in the end-to-end sales process and contribute to overall account strategy and roadmap creation by Strategic Account Managers, Supply Chain Experts, and Market-Growth teams
• Process customer complaints in a timely and effective manner and escalate when appropriate and provide customer complaints/feedback and coordinating customer needs
• Demonstrate strong understanding of Sales & Operations Execution by gathering customer forecasts for recurring business from existing customers. Together, with planning group, analyze the trend, verify / gather more information from customer if applicable. Provide input to our demand forecasting process with internal cross-functional partners
• Generate and analyze system reports (order status, shipment reports, score cards, etc.) as well as customer portal management (new requests and maintenance,) and present quarterly on the specificities for your customer to business leadership and peers
• Interact with planners to expedite/defer orders when necessary; Work with Logistics and Warehouse(s) to prioritize orders for timely delivery when applicable; special shipping/labelling instructions by customers, etc
• Own entire program/part number proposal creation process from start to finish in a timely manner. This includes but is not limited to quote creation and management, providing phone support, long-term contractual pricing agreement management, NDA coordination, contract reviews and specification reviews. Review sales contracts that come to Gore as Requests for Quotes, Requests for Proposals, and Purchase Orders ensuring adherence to known agreed upon T&Cs in compliance with company policies and industry regulations
• Identify and mitigate potential risks associated with contract terms and conditions as listed on RFQs, RFPs, and POs
• Maintain accurate and organized records of customer contracts and related documentation and FAR/DFAR known response database

Required Qualifications:

• Bachelor's degree and a minimum of 4 years inside sales/Customer Support experience supporting technically manufactured products or 1 -2 years of Government Contract Experience OR a minimum of 7 years inside sales experience supporting technically manufactured products
• Experience with government contracts and FAR/DFARS regulations
• Strong experience working with internal and external customers (both domestic and international) in a professional manner
• Demonstrated Experience and knowledge of IT tools for CRM/ERP such as: SAP ERP, Salesforce, quality systems, and other supporting systems
• Demonstrated experience working through major systems changes
• Have a strong attention to detail and be comfortable reviewing purchase order clauses and customer Terms & Conditions in partnership with contracts and legal Associates
• Comfortable with healthy conflict and willing to balance between representing the customer internally, while also effectively representing Gore externally always striving to reaching a mutually beneficial solution
• Flexibility, prioritization, organizational, follow-through and multitasking skills to accommodate a large, complex workload in a fast-paced environment
• Good judgment and ability to make sound decisions
• Excellent verbal and written customer communication skills to improve Customer Experience
• Ability to travel up to 10%

Desired Qualifications:

• Experience with government contracts and FAR/DFARS regulations
• Certification in contract management (e.g., CPCM, CFCM, CCCM)
• Familiarity with PowerApps, Salesforce, TCM

This position requires access to export-controlled areas and information. Candidates must be "U.S. persons" as that term is defined in 8 USC *1324b(a)(3). The term "U.S. persons" includes resident aliens ("green-card" holders) as well as certain refugees, asylum-holders and residents qualifying for temporary residence under the terms of 8 USC *1255a.

Remote Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore's remote working policies, from the country in which they are employed. For fully remote roles, the following locations are not eligible for new fully remote work arrangements: Alaska and Hawaii (for all roles), and Rhode Island (for wage/hourly roles only).

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for "profit-sharing". Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

Our Talent Acquisition Team welcomes your questions at gore.com/careers/contact