New

Senior Design Researcher, Global Assistants Function, MGS

McKinsey & Company
parental leave, paid time off
United States, Arizona, Phoenix
Feb 28, 2025
Global Administration Senior Design Researcher, Global Assistants Function, MGS Job ID: 94874 As a Senior Design Researcher, you will play a crucial role in enhancing our service models, digital tools, and service delivery by providing valuable user insights. You will plan and execute research to uncover user pain points, opportunities, and value sources for our products and services. Your ability to present findings clearly, ensure data accuracy, and communicate effectively will be essential in this role. Do you want to work on complex and pressing challenges-the kind that bring together curious, ambitious, and determined leaders who strive to become better every day? If this sounds like you, you've come to the right place. Your Impact In this role, you will work closely with mixed-methods design researchers and service line leaders to help them understand factors affecting service experiences for diverse user groups and create action plans to improve these experiences. You will design, execute, and oversee end-to-end quantitative research for strategic and ad hoc initiatives, including rigorous quantitative analysis of large datasets relevant to our CX strategy. You will identify secondary and demographic data to complement primary research findings, review trends and address them with relevant teams, support the creation of reliable measurement approaches and tools to understand user motivations, and proactively identify patterns and opportunities to forecast where applicable. Enhancing efficiency by developing and applying automation/machine learning or leveraging existing tech solutions (platforms, tools) and ensuring data accuracy and compliance through necessary audit mechanisms will be part of your responsibilities. You will produce professional deliverables that clearly communicate insights, implications, and recommendations to stakeholders. Additionally, you will collaborate with the immediate team and internal stakeholders, facilitate working sessions with stakeholders and users, and provide regular actionable updates on the research process and emerging insights. Your Growth This position offers you the chance to develop and refine research practices and methods for a global professional services function. You'll have the opportunity to coach initiative leads, product managers, and service designers on design research best practices, enhancing your leadership skills. You will advocate and steward design research best practices and tools, ensuring guidelines are followed and promoting a common understanding of best practices. As a hands-on UX/CX quantitative research specialist, you will provide support and knowledge to function leaders and act as a point of contact for research processes and tools. You will gain experience in identifying pain points, opportunities, user archetypes, journeys, and value sources for current or future products and services. This role will also enhance your skills in quantitative research, data analysis, and stakeholder communication, while promoting best practices within the organization. Your qualifications and skills Degree in Design, Cognitive Science, Sociology, Psychology, Anthropology, Human-Computer Interaction, or related field (preferred but not mandatory with relevant experience) 3+ years' experience in user research for products or services Expertise in behavioral and attitudinal research Advanced statistical methods applied to large datasets Familiarity with data visualization tools like Tableau or Power BI Experience designing, executing, and managing large-scale surveys with robust sampling Ability to prioritize quantitative research for actionable insights Strong understanding of the digital product/service lifecycle and extensive knowledge of research methodologies Excellent problem-solving skills and leadership in research initiatives Please review the additional requirements regarding essential job functions of McKinsey colleagues. Apply Now Apply Later FOR U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by applicable law. Certain US jurisdictions require McKinsey & Company to include a reasonable estimate of the salary for this role. For new joiners for this role in the United States, including all office locations where the job may be performed, a reasonable estimated range is $123,200 - $126,100 USD -to help you understand what you can expect. This reflects our best estimate of the lowest to highest [salary/hourly wages] for this role at the time of this posting, ensuring you have a clear picture right from the start, though it's important to remember that actual salaries may vary. Factors like your office location, your unique blend of experience and skills, start date and our current organizational needs all play a part in determining the final figure. Certain roles are also eligible for bonuses, subject to McKinsey's discretion and based on factors such as individual and/or organizational performance. Additionally, we provide a comprehensive benefits package that reflects our commitment to the wellness of our colleagues and their families. This includes medical, mental health, dental and vision coverage, telemedicine services, life, accident and disability insurance, parental leave and family planning benefits, caregiving resources, a generous retirement contributions program, financial guidance, and paid time off. FOR NON-U.S. APPLICANTS: McKinsey & Company is an Equal Opportunity employer. For additional details regarding our global EEO policy and diversity initiatives, please visit our McKinsey Careers and Diversity & Inclusion sites. Job Skill Group - N/A Job Skill Code - UXRM - Senior Design Researcher I Function - Firm Administration Industry - Post to LinkedIn - Yes Posted to LinkedIn Date - Thu Feb 27 00:00:00 GMT 2025 LinkedIn Posting City - Tampa LinkedIn Posting State/Province - Florida LinkedIn Posting Country - United States LinkedIn Job Title - Senior Design Researcher, Global Assistants Function, MGS LinkedIn Function - Analyst;Design;Research LinkedIn Industry - Information Technology and Services;Market Research;Research LinkedIn Seniority Level - Mid-Senior level