New

On-Site Support Analyst I

Daimler Truck North America
paid time off, relocation assistance
United States, Michigan, Detroit
Feb 28, 2025
Inside the Role Provides on-site technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes). Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems. Typically resolves issues referred by help desk support. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $56,000 - $71,500 USD Pay offered dependent on knowledge, skills, andexperience. Benefits include annual bonus program; 401kcompany contribution with company match up to6% as well as non-elective company contribution of3 - 7% depending on age;starting at 4 weeks paidvacation; 13+ calendar holidays; 8 weeks paidparental leave; employee assistance program;comprehensive healthcare plans and wellnessprograms; onsite fitness (at some locations); tuitionassistance and volunteer paid time off; short-termand long-term disability plans. What You Drive at DTNA Provides support for Assembly, Machining and Warehouse IT equipment and applications Escalates incidents to Level 2 and Level 3 support teams based on the criticality of the incident IT Single Point of Contact back to the Operational teams during Major Incidents Follows IT standard processes for Incident and Problem management, logging all incidents in the ticketing system (Service Now) Troubleshooting and incident resolution for PCs, Scanners, Label Printers, Standard Printers and other critical Shop Floor hardware Documents troubleshooting Standard Work Instructions and documents repeat incidents into the Problem Management process to drive root cause analysis to avoid repeat incidents Continues to learn and increase skills to resolve more topics within the IT Onsite Support role Executes work assigned within the Shop Floor processes - these tasks will vary based on the assembly area assigned. Proactive monitoring of assembly line health and spot incidents prior to them impacting the Operation Openings my be for 1st, 2nd or 3rd shift- Applicants must have that flexibility when applying Knowledge You Should Bring Bachelor's degree with a focus in Computer Science or Management Information systems. Experience in lieu of a degree will be considered. 2+ years of experience working in a Production Critical Manufacturing IT environment Incident management and troubleshooting of daily topics Execution of assigned Operations tasks within the Operational area Documentation of incidents, problems and troubleshooting best practices. Exceptional Candidates Might Have Past experience working in a Manufacturing environment in an IT support role #LI-DC1 #LI-Onsite Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Detroit, MI US. Relocation assistance is not available for this position. Schedule Type: Onsite At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO/Minorities/Females/Disabled/Veterans Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.