Network Operations Lead

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The swing shift (3pm to 11pm) Public Sector Manager on Duty (MOD) plays a critical role in ensuring the stability and performance of Verizon network services for our valued public sector clients. This position requires a strong technical background, exceptional communication skills, and the ability to excel under pressure.

In this role you will...

• Proactively monitor network and service health to identify and address potential major outages before they escalate.

• Handle customer escalations from senior management and Verizon Business executives, including levels up to the CEO, in a professional and timely manner.

• Lead high-level crisis bridges, providing clear and concise updates to stakeholders, facilitating collaboration, and driving towards swift resolution.

• Possess an understanding of network/circuit flow and familiarity with Cisco, Juniper, and various network elements.

• Effectively communicate complex technical information both orally and in writing to sensitive Public Sector customers and internal leadership.

• Collaborate with multiple Local Exchange Carrier (LEC) management teams to expedite outage resolution.

• Scan and track commercial and federal ticket queues for long-duration outages, ensuring timely updates from floor engineers and the service desk.

• Identify application issues impacting public sector operations and engage appropriate internal teams or vendors for resolution.

• Generate and distribute timely and accurate notifications to management regarding major outages and ongoing resolution efforts.

• Ensure a seamless handover of any open issues to the incoming shift manager.

Where you'll be working...

In this hybrid role, you'll have a defined work location of Cary, North Carolina that includes work from home and assigned office days set by your leader

You'll need to have...

• A Bachelor's Degree or four or more years of work experience

• Four or more years of relevant work experience

• Four or more years of experience in a Major Incident Management (MIM) role or handling high-priority escalations, preferably within the telecommunications industry.

• Four or more years of experience with network/circuit flow and familiarity with Cisco, Juniper, and various network elements

• Experience working independently and make critical decisions under pressure.

• Experience using Google Suite or Microsoft Office applications

• Must be able to work 3 p.m. - 11 p.m. shift

• Must have, or be able to qualify for, a government clearance at the Public Trust level

Even better if you also have...

• A strong understanding of public sector operations and sensitivities.

• Excellent problem-solving and analytical skills.

• Exceptional communication and interpersonal skills.

• Experience working in a demanding role requiring a high level of commitment, confidence, and availability.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

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