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Remote

Senior Director, People Experience

Vibrant Emotional Health
401(k)
United States
Mar 01, 2025




Position:
Senior Director, People Experience



Location:

Remote



Job Id:
2455

# of Openings:
1


Job Title: Senior Director, People Experience
Department: People Experience
Reports to: AVP, People Experience
Location: Remote
Schedule: 9am - 5 pm ET
Travel: 15%
Salary Range: $133K to 154K*
*New hires are typically brought into the organization between the minimum to midpoint of the salary range posted depending on qualifications, internal equity, and the budgeted amount for the role.

Formerly the Mental Health Association of New York City (MHA-NYC), Vibrant Emotional Health's groundbreaking solutions have delivered high quality services and support, when, where and how people need it for over 50 years. Through our state-of-the-art technology-enabled services, community wellness programs, and advocacy and education work, we are building a society in which emotional wellness can be a reality for everyone.

Position Overview:

As a Senior Director within the People Experience team you will focus on Employee Relations, playing a critical role in fostering a positive and productive work environment guided by Vibrant's core values. You will lead efforts to develop and implement strategies that enhance employee engagement , address complaints and promotes a culture of trust and collaboration. Defined expertise in conflict resolution and compliance will be essential in guiding our organization through complex employee relations matters, ensuring fair and equitable treatment for all employees while supporting the overall organizational development.
Duties/Responsibilities:
Compliance


  • Collaborate with legal and regulatory teams to address compliance related issues to mitigate risks.
  • Monitor changes in employment laws and regulations ensuring organization is informed and compliant.
  • Ensure compliance with federal, state, and local employment laws and regulations.
  • Reporting of People Experience (HR) compliance activities and outcomes to senior leadership.


Employee Relations


  • Partnering with legal and compliance teams to provide oversight and monitoring of Ethics Point incident management system.
  • Lead and oversee investigations, ensuring timely and fair resolution of workplace disputes and grievances.
  • Develop and implement comprehensive employee relations strategies to enhance workplace culture and employee engagement.
  • Provide guidance and coaching to senior leadership on employee relations matters, including performance management, disciplinary actions, and conflict resolution.
  • Monitor and analyze employee relations trends to identify and address potential issues proactively.
  • Provide coaching for managers and employees on topics such as conflict resolution, workplace harassment, and effective communication.
  • Prepare and present reports on employee relations metrics identifying trends and outcomes to senior leadership.
  • Maintain confidentiality and integrity in all employee relations and investigation processes.
  • Foster a supportive and inclusive organizational culture where all employees feel valued and included.


Policy


  • Collaborate with People Experience teams to develop and implement policies and procedures that promote a positive work environment.
  • Conduct regular reviews and updates of People Experience (HR) policies to ensure they remain current and effective.
  • Ensure organizational practices are aligned with legal requirements and industry best practice.



Required Skills/Abilities:


  • Excellent interpersonal and communication skills, with the ability to build trust and rapport with employees at all levels.
  • Proven ability to handle sensitive and confidential information with discretion.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
  • Strong analytical and critical thinking skills with the ability to create, measure, Previous experience with managing and developing teams.
  • Excellent Oral and written communication skills



Decision Making:


  • Evaluates risk factors with potential to disrupt achievement of strategic goals affecting large- scale or multiple programs and responds with corrective action.
  • Decisions have significant impact, requiring consultation with organizational leaders and external partners to determine appropriate solutions.
  • Consult with executive staff on long- term impact affecting departmental and/or organizational performance.
  • Approves decisions that commit financial and human resources to a course of action.
  • Strategic and tactical decision-making, subject to executive review.



Scope of Responsibility/Accountability:


  • Demonstrates and articulates strategic vision and direction in response to internal and external forces affecting the work environment
  • Conceptualizes, implements and evaluates strategic business and program goals and objectives.
  • Establishes broad policies governing the organization, consistent with mission, values and best practices, and assures compliance.
  • Assures integration of strategies and shared outcomes.
  • Performance and outcomes are assessed by executive leadership.



Managing/Directing Work:


  • Plays a leadership role in translating the organization's vision and values into planning and goals
  • Shapes and interprets policy to create and reinforce an environment consistent with mission, values and best practices.
  • Directs and provides guidance in the development of long- term organizational strategic plans.



Job Knowledge


  • Translates multi- dimensional concepts and issues into understandable components.
  • Ability to lead multiple teams/critical program, with overlapping time constraints.
  • Applies deep understanding of professional principles and standards, a high degree of creativity, foresight and judgement and broad management skills in planning, organizing and guiding programs and activities of major consequence.



Required Qualifications:


  • Bachelor's degree in Human Resources, Business Administration, or related field. Advanced degree preferred.
  • Minimum of 10 years of progressive HR experience, with at least 5 years in a leadership role focused on employee relations and investigations.
  • Strong knowledge of federal, state and local employment laws and regulations



Physical Requirements:


  • Mostly sedentary work; using standard office equipment including: a computer, keyboard, and telephone
  • Ability to respond to telephones and other auditory stimulation
  • Ability to evaluate/interpret information and make independent judgment/decisions
  • Will frequently communicate over video calls with internal and external stakeholders to provide status updates and potential roadblocks.


Excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, pre-tax transit/parking, pre-tax FSA for medical and dependent care, and 401K available. 4 weeks' vacation, plum benefits, etc.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who come from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

"Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address"




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